AGCO Corporation

Manager, Product Support - AgRev - Circleville

AGCO Corporation$75K — $95K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Associates or Bachelor's degree in business, marketing, or related field preferred, or 4+ years' relevant experience
  • Minimum 5 years of experience in service or parts management, preferably in agricultural or heavy equipment industries
  • Strong understanding of agricultural equipment, diagnostics, and repair processes
  • Excellent communication, organizational, and problem-solving skills
  • Proficiency in service management software and Microsoft Office Suite
  • Willingness to travel regularly within the assigned region

Responsibilities

  • Provide strategic leadership and daily support to multiple Service and Parts Departments
  • Mentor and coach team members, fostering accountability and improvement
  • Monitor and drive departmental KPIs such as labor efficiency and customer satisfaction
  • Ensure consistent implementation of policies and best practices across locations
  • Champion a customer-first mindset and resolve escalated customer concerns
  • Manage regional service and parts budgets and analyze financial performance
  • Ensure compliance with company policies and promote safety protocols

Benefits

  • Health care and wellness plans
  • Flexible and virtual work options
  • 401(k) Savings Plan with company match
  • Paid holidays and paid time off
  • Reimbursement for continuing education
  • Company philanthropic programs and perks
Full Job Description
AgRevolution is looking for a Product Support Manager at our Circleville, OH location. The Product Support Manager will oversee a team of Service Writers, Parts Counter Associates, Field Service Technicians, and Shop Technicians. The Product Support Manager ensures operational excellence, customer satisfaction, and profitability across all service and parts departments in their region.

Your Impact
  • Leadership & Team Development
    • Provide strategic leadership and daily support to Service and Parts Departments across multiple locations.
    • Mentor and coach Service and Parts Departments and effectively manage the teams of technicians, service management and parts personnel.
    • Foster a culture of accountability, safety, and continuous improvement.
  • Operational Oversight
    • Monitor and drive service and part department KPIs including labor efficiency, work order turnaround time, stock order %, freight recovery, and customer satisfaction
    • Ensure consistent implementation of service and part processes, policies, and best practices across all locations.
    • Collaborate with Sales departments to ensure seamless customer service and workflow across all departments.
  • Customer Experience
    • Champion a customer-first mindset across all service and part teams.
    • Resolve escalated customer concerns and ensure timely follow-up.
    • Support Service and Parts teams in building strong relationships with key customers and vendors.
  • Financial Management
    • Manage regional service and parts budgets, including labor costs, revenue, and asset management.
    • Analyze financial reports and implement strategies to improve profitability.
    • Identify opportunities for growth in service and parts revenue and efficiency.
  • Compliance & Safety
    • Ensure all service and part operations comply with company policies, OSHA regulations, and manufacturer standards.
    • Promote and enforce safety protocols and training across all service and part teams.


Your Experience and Qualifications
  • Education: Associates or Bachelor's degree in business, marketing, or a related field preferred -or - 4+ years' relevant experience
  • Experience: Minimum 5 years of experience in service or parts management, preferably in agricultural or heavy equipment industries.
  • Technical Knowledge: Strong understanding of agricultural equipment, diagnostics, and repair processes.
  • Skills: Excellent communication, organizational, and problem-solving skills. Proficiency in service management software and Microsoft Office Suite.
  • Travel: Willingness to travel regularly within the assigned region.


Your Benefits

We also invite you to "Make the Most of You" - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more...

Your Workplace

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world's nearly 8 billion people. From the day you decide to join AgRevolution / AGCO, we want to engage and excite you and we're clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities and requirements and may change at any time with or without notice. For full duties, responsibilities and requirements, please consult the job description.

About AGCO Corporation

AGCO Corporation (AGCO) is a manufacturer and distributor of agricultural equipment and related replacement parts globally. The Company sells a range of agricultural equipment, including tractors, combines, self-propelled sprayers, hay tools, forage equipment and implements. It also manufactures and distributes grain storage and handling equipment systems, as well as protein production systems. Its products are recognized in the agricultural equipment industry and are marketed under a range of brands, including Challenger, Fendt, Massey Ferguson and Valtra. The Company distributes its products through a combination of approximately 3,100 independent dealers and distributors in more than 140 countries. In September 2013, Grain Systems, Inc. (GSI), a global brand of the Company announced that it has purchased Johnson System Inc. (JSI), manufacturer of catwalks, towers and support structures based in Marshall, Michigan.

AGCO Corporation Careers

There has never been a more exciting time to explore job opportunities at AGCO Corporation, a global leader in the design, manufacture, and distribution of agricultural equipment. As part of our diverse team, you will contribute to a company known for its commitment to innovation, leadership, and sustainable growth. Work You’ll Do Join AGCO Corporation’s industry-leading team to help revolutionize agriculture with advanced farming technologies. At AGCO, you will be part of a culture that values diversity, professional growth, and community impact. Transform the industry with your unique skills, working alongside the brightest minds in our field. AGCO stands at the forefront of agricultural innovation, integrating cutting-edge technology into machinery and farm solutions that feed the world. Lead with us from a unique position in the marketplace, where technology meets practical application, driving digital innovation in agriculture. Work with a global team of professionals dedicated to redefining the future of farming through high-impact projects and sustainable practices. Collaborate with over 20,000 dedicated employees worldwide, harnessing the power of smart technology and innovative practices to achieve excellence in everything we do. Introducing the AGCO Growth and Leadership Initiative We are building a market-leading team to drive our vision forward, focusing on sustainability and efficiency. AGCO Corporation offers unparalleled career advancement opportunities, supported by comprehensive training and development programs designed to empower employees. Do Innovative Work Be part of a team that’s at the intersection of technology, sustainability, and agricultural efficiency. Deliver solutions that make a real difference in the global food supply chain. Engage in Innovative Work Deliver targeted solutions that enhance farm productivity and profitability through a depth and breadth of knowledge and innovation that’s second to none. Be Part of a Great Team Join a company that values teamwork, leadership, and a forward-thinking mindset. Work on a wide range of projects utilizing cutting-edge technology and contribute to solutions that help shape the future of agriculture. Future-Proof Your Career Advance your career with AGCO Corporation, where your ambition meets our commitment to professional development. Enjoy near-limitless job opportunities with unmatched training, certification support, and leadership development programs. Explore Discover how AGCO is leading the way towards more efficient farm systems with smart technology and innovative equipment solutions. The AGCO Advantage Our combined expertise in agriculture and technology enables us to lead the way in creating more efficient and sustainable farming practices. Clients and partners worldwide look to AGCO for strategies and solutions that drive growth and innovation in the agricultural sector. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore a range of positions from internships to full-time roles across various departments. SEARCH AGCO JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at AGCO Corporation.
Learn more about AGCO Corporation
Size
23,300 employees
Market Cap
$10 billion
Industry
Net Income
$427.1 million
Founded
1990
5 Year Trend
+8.5%
Revenue
$9.1 billion
NASDAQ

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