Regional Manager

Etna Shared Services

$70K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate's degree in business, Supply Chain, or related field, or equivalent experience
  • 3+ years as a Branch Manager or in a similar leadership role
  • 5+ years of supervisory experience preferred
  • Operations and customer service background strongly desired; industry experience a plus
  • Valid driver's license with acceptable driving record required

Responsibilities

  • Lead and support Branch Managers to achieve regional goals
  • Drive profitability, growth, and efficiency across multiple branches
  • Deliver a consistent, outstanding customer experience
  • Recruit, mentor, and develop high-performing teams
  • Partner across departments to improve processes and maximize results
  • Ensure safety, compliance, and alignment with company values
  • Champion continuous improvement and best practices in operations
  • Act as the key connection between frontline teams and senior leadership

Benefits

  • Supportive work environment focused on safety and teamwork
  • Opportunity to shape outcomes across multiple locations
  • Engagement with teams at both operational and strategic levels
  • Involvement in the continuous improvement of processes and practices
  • Flexibility in travel within the region
Full Job Description
Join us as a Regional Manager and take the lead in shaping the success of multiple branches! You'll drive growth, boost efficiency, and inspire teams while ensuring top-notch customer experiences. If you're a strategic leader who thrives on building high-performing teams and delivering results, this is your chance to make a big impact. This position supports multiple locations, including Marquette, Sault St Marie, Holland, Muskegon, Grand Rapids- Pipe).

Essential Duties & Responsibilities
  • Lead and support Branch Managers to achieve regional goals.
  • Drive profitability, growth, and efficiency across multiple branches.
  • Deliver a consistent, outstanding customer experience.
  • Recruit, mentor, and develop high-performing teams.
  • Partner across departments to improve processes and maximize results.
  • Ensure safety, compliance, and alignment with company values.
  • Champion continuous improvement and best practices in operations.
  • Act as the key connection between frontline teams and senior leadership.

Knowledge, Skills & Abilities
  • Proven leadership skills with the ability to inspire and motivate teams.
  • Strong business acumen, including understanding P&L and operational metrics.
  • Excellent communication and relationship-building abilities at all levels.
  • Problem-solving mindset with a focus on efficiency and continuous improvement.
  • Ability to balance big-picture strategy with day-to-day operational detail.
  • Knowledge of safety, compliance, and industry best practices.
  • Proficiency with Microsoft Office Suite; experience with ERP or business systems a plus.
  • Flexibility to travel within the region as needed.

Education, Experience, Licenses
  • Associate's degree in business, Supply Chain, or related field - or equivalent experience.
  • 3+ years as a Branch Manager or similar leadership role.
  • 5+ years of supervisory experience preferred.
  • Operations and customer service background strongly desired; industry experience a plus.
  • Valid driver's license with acceptable driving record required.

Physical Demands & Work Environment

This role is primarily office-based with regular visits to branches. You'll spend time both at a desk and on the floor, engaging with teams and operations. Expect occasional lifting (up to 50 lbs), walking, standing, and travel within the region. A safe, professional, and team-focused environment is at the heart of our workplace.

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