MasterCard

Manager, Product Integration

MasterCard$109K — $158K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in B2B technology solutions (fintech or SaaS)
  • Proven skills in customer interactions and needs assessment
  • Strong project management capabilities with multi-project handling
  • Understanding of API/SFTP implementations is advantageous
  • Fluency in English is required
  • Flexibility to accommodate international time zones

Responsibilities

  • Lead customer onboarding journeys from initial contact to account configuration
  • Support existing customers with account management and operational queries
  • Analyze customer processes to propose solutions that enhance experience
  • Facilitate communication between internal teams and customers to manage expectations
  • Maintain expert knowledge of internal systems and onboarding protocols

Benefits

  • Opportunity for professional development in a growth-oriented role
  • Flexible working hours to accommodate international clients
  • Access to an incentive program based on performance
  • Collaborative work environment with a global team
  • Exposure to cutting-edge technology in fintech and SaaS sectors
Full Job Description
Title and Summary

Manager, Product Integration

Overview

The Ethoca Product Integration team is looking for a Manager, Product Integration. This role is for our Partnerships Integration team to support the expansion of our product suite with our global partners. We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live.

Our ideal candidate is someone that is comfortable wearing many hats. You'll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams. You will need to be fluent in English.

What this role looks like day to day:

- Working with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along.
- Support live customers with account updates and their operations.
- Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Develop and maintain expertise on all internal systems, support and onboarding processes.

All About You

The ideal candidate for this position should:

- Have experience in implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager).
- Enjoy interacting directly with customers; and learning about their business
- Be quick on your feet - we move fast so you should thrive on learning and change.
- Be a natural born project manager with a proven track record in handling multiple projects simultaneously. Know how to solicit requirements, build a plan, execute against it.
- Have the flexibility to support international time zones for our global customer implementations and support.

Assets, but not required:

- Experience of having worked with APIs, SQL, and regular expressions
- Prior experience and knowledge in payments

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges
Toronto, Canada: $109,000 - $158,000 CAD

About MasterCard

Transactis transforms traditional paper billing and payment processing by enabling businesses of all sizes to replace paper bills, statements, invoices, payments and documents with more efficient digital alternatives. Transactis goes to market exclusively with resellers—financial institutions, technology companies, printers and business process outsourcers—to provide their customers with secure, configurable, white-label, industry-leading SaaS solutions. More than a technology provider to resellers, Transactis is a full-service business partner, delivering a broad and deep suite of sales, marketing, technical and operational support, empowering resellers to more successfully serve their clients. Transactis meets the strictest regulatory and compliance requirements including HIPAA, SSAE 16, PCI Level 1, and SOC 2. Transactis’ investors include ff Venture Capital, MacAndrews & Forbes, Metamorphic Ventures, Safeguard Scientifics, StarVest Partners, Capital One, Fifth Third Bank, PNC, TD Bank and Wells Fargo.

MasterCard Careers

Joining MasterCard offers more than just a job opportunity; it's a gateway to a career infused with innovation, leadership, and growth. As a global leader in payment solutions, MasterCard is at the forefront of the digital economy, driving transformation in the fintech sector.

Work You’ll Do

At MasterCard, your work impacts the global economy. Our team is dedicated to shaping the future of commerce with advanced payment technologies and robust security measures. By joining our team, you will collaborate with some of the brightest minds in technology and business, contributing to projects that enhance how people pay and get paid across the world.

Innovate and Lead

MasterCard is synonymous with innovation. We encourage our professionals to lead with creativity and vision, supported by our substantial investments in technology and research. Our leadership in the digital payments space is not just about technology, but also about the innovative minds that drive our company forward.

Grow Your Career

Career growth at MasterCard is dynamic and rewarding. With a plethora of job opportunities ranging from internships to executive positions, your potential for advancement is limitless. Our commitment to professional development is evident through comprehensive leadership and diversity training programs that prepare you for the next steps in your career.

Be Part of Our Diverse Team

Diversity and inclusion are the bedrock of our company culture. MasterCard’s global team is rich in diverse perspectives, and we believe this is key to our innovation. By joining us, you become part of a culture that values every individual’s unique background and experiences.

Benefits and Culture

MasterCard is committed to supporting our employees’ well-being both inside and outside of work. Our benefits package is designed to enhance your life and help you build a rewarding career. From health and wellness programs to flexible working arrangements, we ensure that our team members are well taken care of.

Explore Job Opportunities

Whether you’re starting out with an internship or seeking a leadership role, MasterCard offers positions that challenge your skills and push you towards personal and professional achievements. Our hiring process is thorough, ensuring that we match the right talent to the right roles.

Networking and Professional Development

Networking at MasterCard goes beyond connecting with colleagues; it involves engaging with industry leaders and innovators who are shaping the future of commerce. Our employees have access to a wide range of networking events, workshops, and seminars that enhance their skills and career trajectories.

Join Our Team

Search open positions that match your skills and interests on the MasterCard Careers page. We are looking for passionate, curious, and innovative team players who are ready to make a difference in the world of digital payments.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. MasterCard is not just a company; it’s a place where you can shape your future and the future of commerce worldwide.

Apply Now

Ready to take the next step in your career? Update your resume, prepare for your interview, and apply for a position at MasterCard. Discover the exciting and rewarding opportunities that await you in a career at one of the world’s leading financial technology companies.

MasterCard Jobs and Careers

Empower your professional journey with MasterCard, where innovation, leadership, and growth come together to create transformative career experiences. Join us and make your mark in the evolving landscape of digital payments.
Learn more about MasterCard
Size
24,000 employees
Market Cap
$330.8 billion
Industry
Net Income
$6.4 billion
Founded
1966
5 Year Trend
+11.9%
Revenue
$15.3 billion
NASDAQ

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