ServiceNow

Manager, Product Design, Customer & Partner Experience

ServiceNow • $100K — $140K *
Atlanta, GA 30349In-Person
Consumer Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years managing or leading design teams
  • 8+ years in UX Design or Interaction Design
  • Experience applying AI in design processes
  • Strong background in Enterprise Design or CRM products
  • Portfolio showcasing design work and approach
  • Ability to simplify complex design problems into actionable solutions
  • Excellent communication and problem-solving skills.
  • Demonstrates high initiative and positive attitude.

Responsibilities

  • Lead and inspire a team of UX designers to foster an innovative design culture.
  • Set clear goals and align team priorities with product and user needs.
  • Guide designers through all phases of product design, promoting UX best practices.
  • Provide feedback and career development for team members' growth.
  • Collaborate effectively with cross-functional teams to deliver user-centered designs.
  • Oversee use of Design Systems to maintain consistency in design work.
  • Empower the team to tackle complex design challenges through informed iterations.
  • Deliver presentations to stakeholders articulating UX visions and strategies.

Benefits

  • Collaborative and innovative work environment
  • Opportunities for professional development and growth
  • Flexibility in work arrangements (remote, flexible, in-office)
  • Access to diverse projects across different product areas
  • Participation in a mission-driven company focused on user experience.
Full Job Description
Job Description

At ServiceNow, our Product Design team uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

Customer & Partner Experience team:

This position within Customer & Partner Experience is responsible for designing the ServiceNow digital experiences that Customers and Partners utilize to learn about, adopt, support, and maximize the value of their ServiceNow solutions. The team collaborates to drive customer value and success through AI-native and self-serve digital experiences in portals including Developer, University, Store, Partner Portal, Documentation, Best Practices Library, Universal Profile, and MyNow.

ServiceNow University:

ServiceNow University is ServiceNow's learning platform, giving customers, partners, and employees on-demand courses, guided learning paths, and certifications to build product skills, accelerate adoption, and get more value from the ServiceNow platform. This role in particular will be a hands-on player/coach, where you both manage people, and lead multiple design programs within ServiceNow University.

What you get to do in this role:
  • Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture.
  • Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs.
  • Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design.
  • Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities.
  • Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions.
  • Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps.
  • Oversee the team's use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution.
  • Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making.
  • Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency.
  • Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale.
  • Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality.


Qualifications

Preferred Qualifications:
  • 3+ years of experience managing people and/or leading design teams
  • 8+ years of experience in UX Design and/or Interaction Design field
  • Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems.
  • Strong skills and experience in Enterprise Design or for CRM products
  • A portfolio of work samples representing your work and approach.
  • Ability to understand and distill complex problems into clean solutions.
  • Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team.
  • Expected to demonstrate a high level of initiative, good sense of humor, and a "make it work" ethos.

Basic Qualifications:
  • BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields.
  • Experience participating in the complete product development lifecycle of web and/or software applications.
  • Experience in user experience design or industry experience (corporate, software, web or agency).


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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