Royal Bank of Canada

Manager-Process Owner Payments Processing & Operations Centre (PPOC)

Royal Bank of Canada$90K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in payments and wire processing flows
  • University degree in Business or Computer Science, or equivalent experience
  • Experience in end-to-end process reviews, mapping, and remediation planning
  • Strong project management and planning skills
  • Excellent oral and written communication abilities
  • Proficient in Excel and PowerPoint
  • Knowledge of risk assessment frameworks and implementing internal controls

Responsibilities

  • Conduct detailed analysis and execution of process reviews to enhance performance
  • Identify opportunities for efficiency and transformation using AI and automation
  • Anticipate and resolve operational risks and issues
  • Design and document internal controls based on process reviews
  • Promote innovative methods to meet targets
  • Track and resolve issues/conflicts, escalating as needed

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Supportive leadership for professional development
  • Opportunities to make a significant impact
  • Dynamic and collaborative high-performing team environment
  • World-class training program in financial services
  • Flexible work/life balance options
  • Challenging work opportunities
Full Job Description
Job Description

WHAT IS THE OPPORTUNITY?

Payments Processing & Operations center Process owner supports the day-to-day execution of payments activities related to wire processing fulfillment and investigations. The objective of the Process Owner is to reimagine and redesign the work managed within PPOC by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency, client and employee satisfaction. The manager Process Owner PPOC is responsible for the design, maintenance, reduction of risk and enhancing the overall efficiency and effectiveness of payments process flows.

WHAT WILL YOU DO?
  • Performs full analysis and execution of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of PPOC payments related processes.
  • Identifies opportunities for efficiencies, including optimization and transformation through more effective use of enablers/ levers around AI and automation.
  • Anticipates operational risks and issues and tracks to resolution.
  • Designs and documents internal controls to mitigate risks identified through process reviews.
  • Promotes innovative or improved methods to achieve targets.
  • Raises, tracks and works to the resolution of issues/conflicts; escalates to others as appropriate.


WHAT DO YOU NEED TO SUCCEED?

Must have:
  • Payments and wire related processing flow experience.
  • Working knowledge of BESS and RFX applications.
  • University degree or equivalent experience (Business / Computer Science preferred)
  • 3-5 years experience with E2E process review, process mapping, documentation, and remediation planning
  • Project management and planning skills
  • Strong oral and written communication skills with strong collaboration and stakeholder management skills
  • Strong Excel skills and Powerpoint skills
  • Solid knowledge of implementing Controls and Risk assessment frameworks

Nice to Have
  • Experience with Large data
  • Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
  • Interest in AI solutions applied to process optimization
  • Change management minded
  • Confidence in decision making and strategic planning
  • Sense of urgency with ability to handle multiple demands


WHAT'S IN IT FOR YOU?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work


Job Skills
Client Counseling, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-21

Application Deadline:

2026-05-23
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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