Permanent Full Time
The Canada Operations & Business Enablement, Process Excellence Team is looking for a Manager.
Reporting to the Director, Process Excellence, The Manager is responsible for process transformation and continuous improvement in core operational areas.
The Manager will be accountable for achieving process excellence to deliver efficiency, improve quality, build operational resiliency, and lead the transformational journey across different business units in Canada Operations.
What you will do- Contribute to the planning and implementation of Transformation Strategy by creating operations blueprints and mapping out roadmaps
- Drive Process Excellence - through process re-engineering that optimize customer experience, operational costs, quality, and business resilience.
- Lead multiple strategic initiatives - collaborating across functions to implement improvements that cultivate better experiences for customers and business users, as well as achieve designated business goals
- Steer the design and realization of process re-engineering efforts
- Oversee the entire process analysis cycle from potential assessment and improvement phases through to implementation and control.
- Provide coaching support and lead departments through the process improvement cycles as a part of building the culture of continuous improvement
- Evaluate extensive and intricate datasets and develop narrative-driven reports
- Provide analysis and reconciliation support through savings realization period
- Provide input into the development and monitoring of the budget
- Develop Business Cases for Initiatives
- Key outcomes should include increased customer satisfaction, quality improvements, and reduced operational costs, all in alignment with strategic business goals.
What you will bring- Excellent interpersonal skills to effectively build relationships and provide sufficient influence to achieve success
- Strong knowledge of Lean Process Improvement and Lean Operations Methodology
- Creative problem solver that can break down complex problems into meaningful parts to identify and solve for improvement areas
- Expertise in Service and Operational Design
- Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
- Ability to analyze complex data to determine appropriate course of action towards the objectives
- Ability to work with a high degree of detail and accuracy in a fast-paced environment
- Strong time management skills with the ability to prioritize competing deliverables
Qualifications:- University Degree in the Industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications
- Professional certification(s) related to Operations design and Process improvement (Lean Six Sigma; Lean Enterprise; Service Design and Management)
- LSSBL certification with 3+ years of experience is an asset
- 5+ years experience leading and delivering operational process improvements or initiatives
- Excellent Data Analytical Skills
- Excellent communication skills with experience creating and leading presentations to senior leadership
The base salary for this position is between
$90,400 - $140,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
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Requisition ID: 6286
Category: Customer Service and Administration
Location:
