ServiceTitan's Pro Sales Manager is an integral, highly-visible role to ensure the success of the ServiceTitan's Adoption team. S/he will help our existing customers adopt NEW features such as Payments, Financing, etc. ServiceTitan's Customer Adoption Manager is an individual contributor role on building, maintaining, and leveraging customer relationships through a strong blend of ServiceTitan's product knowledge, business consultation and sales skills. Majority of the time will be spent AFTER a customer signs up for the features, and responsibilities are not limited to: training the customer on integrations, enabling integrations, following up and ensuring customer is adopting integrations, etc. Additionally, s/he is an effective partner to our customers and works in strong collaboration with our Customer Success team. What you'll do: • Foster & build overall relationship with customers, which include: increasing adoption, ensuring retention, and long-term customer success • Be the go-to-lead on new features adoption in an advocate/consultative approach • Demonstrate a strong appreciation of our new features, and business needs in a customer's organization. Use technical and business acumen to align business drivers to ServiceTitan's solutions • Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership to develop coordinated view and consistent measurement of adoption of ServiceTitan • Build a brand to become the expert on adoption and sophistication at ServiceTitan • Track and measure business impact and report out to cross-functional stakeholders What you'll bring: • Minimum of a Bachelor's degree. • At least 5 years experience in a SaaS environment/company • Experience in sales, service, or customer success-related role preferred including account planning, prospecting, running demos, and negotiating • Build relationships with customers and articulate the value of ServiceTitan offerings • Strong analytical skills and proficiency in MS Office skills and Salesforce • Creativity and ability to run with minimal direction in an ambiguous environment • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions • Excellent communication skills Be Human With Us: Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career: • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.