The Home Depot

Manager, Pro Experience

The Home Depot • $90K — $120K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in business management or related field
  • Demonstrated success in delivering measurable business outcomes and KPI management
  • Strong analytical skills, capable of translating data into actionable insights
  • Ability to influence stakeholders without direct authority
  • Experience collaborating across diverse functional teams in a dynamic environment

Responsibilities

  • Own and achieve defined business outcomes
  • Identify and frame tradeoffs for decision-making clarity
  • Ensure traceability of work from inputs to business outcomes
  • Proactively identify risks and execution barriers
  • Align initiatives with broader organizational strategy

Benefits

  • Opportunity for professional development and coaching
  • Collaborative and dynamic work environment
  • Ability to influence strategy in cross-functional settings
  • Exposure to senior stakeholders and leadership opportunities
  • Flexible working conditions with minimal physical demands
Full Job Description
Position Purpose:

The Manager, Pro Experience owns and delivers defined business outcomes supporting Pro growth strategy. This role translates priorities into measurable results by designing, executing, and scaling initiatives that drive adoption, engagement, and value. They define success metrics, drive cross-functional execution, and continuously optimize performance using data and field feedback. They operate as a decision leader, making high-quality decisions from imperfect & ambiguous data, clearly framing tradeoffs in assumptions and solutions, while providing actionable recommendations to senior stakeholders.

Success requires strong enterprise influence without direct authority. This role aligns partners across Merchandising, Store and Sales Operations, Finance, and other teams to drive results. They navigate competing priorities, surface risks, and ensure alignment converts into action. This Manager contributes to a high-performing team environment by setting clear expectations, enforcing accountability, and developing talent through ownership and feedback. They establish repeatable operating mechanisms that scale initiatives and sustain impact.

Additional Role Responsibilities:
  • Owns defined business outcomes
  • Frames tradeoffs clearly to enable decision clarity
  • Ensures work is traceable from inputs to business outcomes
  • Maintains pace by balancing speed, rigor, and decision quality
  • Proactively identifies risks, gaps, and execution barriers
  • Connects initiatives to broader strategy and long-term impact


Key Responsibilities:
  • 15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
  • 15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot
  • 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.
  • 30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
  • 20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors


Direct Manager/Direct Reports:
  • This position typically reports to Sr. Manager or Director
  • This position has 0-4 Direct Reports


Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Demonstrated experience owning and delivering against business outcomes and key performance indicators (KPIs)
  • Proven ability to make sound decisions in ambiguous, fast-paced environments
  • Skilled in evaluating tradeoffs and driving clear, data-informed recommendations
  • Experience influencing stakeholders and driving alignment without direct authority
  • Ability to collaborate across cross-functional teams to achieve shared business goals
  • Strong analytical skills with the ability to translate data into actionable insights and decisions
  • Experience defining success metrics and building measurement frameworks to track impact
  • Proven track record of designing scalable processes, reporting structures, and governance models
  • Ability to connect initiatives to broader organizational strategy and long-term priorities
  • Demonstrated strength in prioritizing effectively across multiple, competing demands
  • Excellent communication skills with the ability to tailor messaging to executive and field audiences
  • Experience establishing accountability through clear expectations and performance standards
  • Commitment to developing talent through coaching, ownership, and constructive feedback
  • Ability to navigate and operate effectively within complex, matrixed organizations
  • Background in retail, consulting, or similarly dynamic, customer-focused environments


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 5


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Decision Quality
  • Collaborates
  • Drives Engagement
  • Ensures Accountability
  • Plans and Aligns
  • Communicates Effectively
  • Customer Focus
  • Drives Results
  • Manages Conflict

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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