Job Purpose and Summary:At CVS Health, our retail business is a critical part of our strategy it's where and how consumers can take care of their everyday well-being with products that help with physical, mental, social and emotional well-being. Price & Value are a key component of the customer experience. We are looking for passionate, innovative, customer-centric thinkers who are comfortable using data, technology, critical thinking skills and insights to drive business results.
As the Manager of Price & Value Business Ops & Strategy, you will be responsible for facilitating the delivery of Price & Value transformation initiatives, with a focus on supporting strategy and roadmap development, management and storytelling.
You will play an important role in the central management and execution of the Price & Value team operations and communications. You will also be assisting in developing and facilitating management routines to evaluate and action against milestones and key performance metrics for the business. You will report to the Lead Director and together will provide regular reporting and insights into senior management, highlighting progress, opportunity areas, and strategic recommendations.
This role:
- Drives robust Price & Value strategy forward through storytelling, road mapping, KPI development and measurement
- Designs or participates in the design of robust and scalable processes and methodologies to enhance project and process management effectiveness.
- Develops relationships across the organization, fostering collaboration, transparency, and alignment throughout the project and process management lifecycle.
- Support functional experts in the coordination of technological capability development, financial forecasting and management, executional success and executive storytelling to drive integrated Price & Value success.
- Advises the leadership team on best practices, industry standards, and organization-specific requirements for project and process management.
You will thrive in this role if you are a strategic thinker, organized by nature, a curious learner, excel in connecting the dots, energized through cross-functional partnership, and excited about the future of retail.
Primary Job Duties & Responsibilities: Develop robust strategies.
- Assist in development and execution of a comprehensive short and long-term transformation strategy roadmap to meet the business objectives of the Price & Value strategy
- Routinely engages with peers and across stakeholder groups on future processes and capabilities, adapting plans as necessary to meet dynamically changing consumer environment
- Closely monitors macro and micro trends in the retail environment to evaluate competitive landscape using internal/external data; makes adjustment recommendations to strategy and actions accordingly
- Navigates ambiguity and change to achieve goals despite potential obstacles
- Partners with the Price and Value teams continually innovate the holistic price, promotion, and coupon strategy, delivering a value proposition that is compelling and accessible to customers. This includes participation in strategy development, experimentation design & execution, process improvement, capability development, executive communication, talent development, etc.
Manage and drive implementation of strategic project plans imperative to achieving organizational goals. Build processes and timelines to ensure cross-functional alignment and establish clear accountability. Bring knowledge of best project management tools and methods
- Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects and deliverables. Empowers the team to drive action steps to bring to completion
- Develops tools and processes to allow seamless project and program management and foster alignment
Delivery results. Develop and KPIs to monitor success. Track progress and communicate status on a regular basis to internal and external stakeholders.
- Routinely inspects and monitors key processes and functions; institutes improvement measures as needed
- Develop key strategic updates, presentations, and content for senior leadership meetings.
Build strong relationships with cross-functional peers and leaders as required in support of strategy implementation
- Develop strong, and trusted, relationships with key stakeholders in Marketing, Merchandising, Supply Chain, Store Operations and DDAT
- Continuously looking for opportunities to drive efficiency and productivity across the team
- Successfully recommends solutions that break down barriers to achieve cross-functional performance milestones.
Essential Qualifications and Functions: - 5+ years' experience in business strategy, retail or digital customer experience
- 5+ years' experience influencing without authority
- 5+ years' experience demonstrating a keen ability to distill complex ideas into simpler framework and illustrations
- 5+ years' experience demonstrated ability to prioritize and deliver on multiple concurrent initiatives that have significant impact. Flexible and comfortable with ambiguity and white space
- A passion for retail, customer experience and experience evolution within digital or IT
- Project management experience for product design/customer experience innovation
- Strong interpersonal skills
- Highly motivated and possess vision and enthusiasm
- Capability to complete work and provide positive partnership in fast-paced, multi-project team-oriented environment
- Self-directed requiring little direction
- Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
- Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
- Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
- Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters
- Strong communication skills in both formal and informal writing and speech
- Demonstrated growth mindset and willingness to learn and accept feedback
- Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook
- Proven track record of high performance
- Regular and reliable attendance
- Any additional tasks as directed by supervisor or manager
- Bachelor's degree, or equivalent experience
- Travel- Up to 10%, for team-in office collaboration to visit our physical stores to deeply understand how the customer or colleagues experience our loyalty programs, based on needs of the business
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is:
$66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 09/30/2026
