In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.About the Position Reporting to the Director of Premium Suite Service, the Golden State organization is seeking a motivated, high-energy Manager to lead relationship management for annual suite clients at Chase Center. In this role, you will leverage elite interpersonal skills to cultivate long-term partnerships with a diverse portfolio of clients, ranging from executive assistants to C-suite leaders of major corporations. To succeed, you must thrive in high-pressure, dynamic environments and demonstrate a "white-glove" approach to service. This is a premier opportunity to showcase your business development expertise, take full ownership of key accounts, and drive world-class client retention. Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a full-time opportunity located in our San Francisco, CA office.
Key Responsibilities - Act as the primary point of contact and trusted advisor for a portfolio of assigned customers, fostering strong, long-term relationships
- Contribute to all meetings with prospective and existing clients to ensure overall objectives are understood and long-term business relationships maintained
- Identify opportunities for account expansion (upsell/cross-sell) and collaborate with the sales team when appropriate.
- Accountable for the long-term retention and satisfaction of premium suite clients.
- Administer all formal updates and communications regarding Chase Center events, as well as Golden State Warriors and Valkyries games
- Maintain detailed client records and consistently update their respective profiles in Salesforce
- Other duties as assigned
Required Experience and Skills - Bachelor's degree, preferably in Business, Communications, Sports Management or equivalent work experience
- Minimum 3 years in Customer Service, Account Management, Hospitality or similar
- Proficient skills in Microsoft Office Suite and Experience with ticketing platforms a plus (e.g. Archtics)
- Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels of company
- Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
- Flexibility with changing priorities; ability to organize and prioritize workload
- Proactive, self-motivated, and results-oriented with a strong customer-centric mindset
- Must be available to attend all Golden State games and Chase Center events to drive business relationships (includes weekends, holidays, and late nights)
Compensation - $80,000 Per Year + Bonus (OTE approx. $120,000)
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
