Radiology Partners

Manager - Pre-Imaging Services

Radiology Partners • $75K — $95K *
Austin, TX 78745Hybrid
Healthcare
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Minimum three years in Scheduling, Eligibility, or Prior Authorization required.
  • Three years of supervisory experience in a healthcare or customer contact center environment.
  • Experience in remote/hybrid work settings preferred.
  • Ability to function effectively with minimal supervision is essential.
  • Familiarity with electronic health records, call recording, and performance metrics is necessary.
  • Highly organized and self-motivated individual sought.

Responsibilities

  • Serve as the primary manager of PCC staff, addressing department-specific issues.
  • Maintain up-to-date knowledge of clinic operations and procedures.
  • Collaborate with the Patient Access Director on hiring, training, and evaluating staff.
  • Adjust staffing based on clinical load and operational needs.
  • Monitor productivity of patient service representatives and create performance reports.

Benefits

  • Eligibility for a competitive benefits package starting the month after hire.
  • Opportunities for career growth and regular compensation reviews.
  • Flexible remote work schedules.
  • Generous paid time off (PTO) and holiday plans.
  • Recognized as a Great Place to Work for five consecutive years.
Full Job Description
Job Description:

Position Summary:
  • Serve as a key responsible person in the management of the PCC staff. Serves as the initial contact for department-specific issues.
  • Maintain a current understanding of clinic operations and procedures.
  • In collaboration with the Patient Access Director, conduct personnel activities to include hiring, training, evaluating, disciplinary actions, and other personnel actions as required.
  • Makes necessary changes in staffing based on day of week, clinical load, other anticipated events.
  • Monitors productivity of patient service representatives and generates reports.


DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
  • Minimum of three years demonstrated proficiency in Scheduling, Eligibility and or Prior Authorization may be required.
  • Three years of supervisory experience in a healthcare environment or multi-team customer contact center environment. Experience working remote/hybrid, preferred.
  • Ability to work effectively in a largely unsupervised role in this position is essential
  • Knowledge of electronic health records systems, call recording and screen capture software and standard metrics for call center performance management
  • Highly motivated with great organizational skills


Why Radiology Partners:
  • Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
  • Compensation Reviews, Career Growth Opportunities
  • Flexible Remote Schedules
  • Generous PTO Plans and Paid Holidays
  • Proudly Certified as a Great Place to Work for Five Consecutive Years


FOR MORE INFORMATION:

https://jobdescription.powerappsportals.com/Mgr-PreImagingServices-MGRPREIMGSERV-9-18-25/

About Radiology Partners

Radiology Partners is a healthcare company that provides radiology services to hospitals, clinics, and imaging centers. The company was founded in 2012 and is headquartered in Los Angeles, California. Radiology Partners has over 2,800 radiologists across 20 states and provides services to over 1,400 healthcare facilities. The company's mission is to transform radiology by providing high-quality, cost-effective, and patient-centered care.
Learn more about Radiology Partners
Size
12,000 employees
Industry
Healthcare
Founded
2012
* Ladders Estimates

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