About the Role

The Manager, Pharmacy Solutions Operations plays a critical role as a working leader in driving operational excellence, automation, client success, and scalable delivery across XiFin's Pharmacy Solutions portfolio with a focus on our pharmacy clinical documentation tools and clinical opportunity identification tools. This position serves as both a working operational leader and strategic partner, overseeing implementation coordination, client support operations, workflow optimization, and cross-functional execution for pharmacy and EHR-related solutions.

This role is responsible for leading day-to-day operational activities for implementation and support functions while helping evolve processes, systems, and service delivery models that improve efficiency, client experience, and organizational scalability. The Manager will partner closely with Product, Development, Account Management, Sales, and Client Services teams to drive continuous improvement initiatives and ensure successful onboarding, support, and long-term client satisfaction.

This is an ideal opportunity for a highly collaborative, self driven operational leader who thrives in fast-paced healthcare technology environments and enjoys balancing strategic thinking with hands-on execution.

This position will be located at our Dallas, TX office.

This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States.

How you will make an impact:

In this role, you'll:

• Manage operational execution for the assigned Pharmacy Solutions implementation and support functions, ensuring high-quality service delivery and operational consistency
• Provide day-to-day leadership, guidance, and prioritization support for Implementation Coordinators and related operational team members
• Drive successful onboarding, implementation, and support activities for the solutions provided to pharmacy clients through current processes and identify, document, and implement AI-based solutions to minimize time to go-live for future clients.
• Act as a central liaison between clients and internal departments to coordinate issue resolution, escalations, product enhancements, and implementation activities
• Monitor operational performance metrics, ticket queues, implementation timelines, and service levels to identify trends and improvement opportunities.
• Partner cross-functionally with Development, Product, Sales, Account Management, Finance, and Operations teams to improve workflows and client outcomes
• Manage initiatives focused on process optimization, automation, scalability, and operational efficiency
• Support defect triage, root cause analysis, Jira ticket management, and User Acceptance Testing (UAT) activities for system enhancements and releases
• Establish and refine operational procedures, documentation standards, and implementation best practices through the maximizing the use of AI/ ML.
• Contribute to strategic planning efforts that support growth, operational maturity, and client retention
• Assist with workforce planning, onboarding, training, mentoring, and performance support for operational team members
• Serve as an escalation point for complex client, operational, or implementation issues requiring advanced coordination and problem-solving
• Perform operational reporting, analysis, and executive updates to support leadership decision-making

What you will bring to the role:

We're looking for someone strong technical acumen who thrives in a matrixed, cross-functional environment. You might be a great fit if you:

• Demonstrate strong ownership and accountability while balancing strategic priorities with hands-on execution
• Build trust and influence across cross-functional teams through collaboration, communication, and partnership
• Approach operational challenges with a proactive, solutions-oriented mindset focused on continuous improvement
• Thrive in dynamic environments where organization, adaptability, and follow-through are essential to success

Skills and experience you have:

You don't need to check every box. We will consider a combination of education and experience, including:

• Bachelor's degree in Healthcare Administration, Business, Information Technology, Pharmacy Technology, or a related field preferred; or equivalent professional experience
• 4+ years of experience in healthcare technology, state registry operations, pharmacy operations(Corporate or in-store pharmacy), SaaS implementations,
• 2+ years of experience leading projects, operational initiatives, or coordinating team activities in a formal or informal leadership capacity
• Experience supporting healthcare software implementations, EHR integrations, or pharmacy-related systems preferred
• Experience managing client escalations, operational workflows, and cross-functional coordination activities
• Demonstrated experience working with Salesforce, Jira, or similar ticketing and project management platforms
• Experience identifying and implementing operational process improvements
• Experience supporting SaaS client onboarding and technical support operations preferred

Skills

• Strong operational leadership and organizational skills
• Excellent analytical, problem-solving, and process improvement capabilities
• Ability to prioritize effectively in a fast-paced, evolving environment
• Strong written and verbal communication skills
• Advanced collaboration and stakeholder management abilities
• Proficiency with Microsoft Excel and operational reporting
• Ability to interpret operational data and translate insights into actionable improvements
• Strong attention to detail with the ability to maintain a big-picture operational perspective

Why XiFin?

We're more than just a healthcare technology company-we're a team that cares about people.
Here's a glimpse at what we offer:

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA)with company contributions
• Wellness incentives that reward your preventative health care activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

Pay Transparency

At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is: $80,000 - $110,000.

Final compensation will be determined during the selection process and may vary based on experience, skills, and geographic location.

Accessibility & Accommodations

We're committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at [redacted].

Ready to apply?
We'd love to hear from you-even if you're not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.