The Manager, Phare OS Implementation leads day-to-day execution of client data onboarding, technical implementation, and early stabilization for Phare OS solutions. This role is initially focused on Phare Audit - our gateway product - with expansion across the full Phare OS suite as the portfolio grows. You will operate as the connective tissue between clients, product, engineering, commercial, and data teams to deliver high-quality, repeatable implementations at scale.
What you'll do:
- Own implementation delivery from SOW through Go-Live and early stabilization - driving timeliness, data quality, and technical readiness.
- Lead data & technical onboarding: manage data acquisition, ingestion, validation, and configuration; serve as the primary technical partner to client IT and data teams.
- Build the playbook: design, refine, and document repeatable implementation processes and artifacts.
- Partner cross-functionally with Commercial, Product, Engineering, and Data Platform / CTDE teams to align technical delivery with operational adoption.
- Report up to senior leadership on implementation health, risks, and outcomes.
Required qualifications:
- 5–7+ years in healthcare technology implementations or data operations.
- Deep healthcare domain experience, including working in HIPAA environments.
- Exposure to HL7, FHIR, and SFTP integrations - able to speak the language with clients and engineering (build experience not required).
- Proven ability to navigate ambiguity and operate independently in a fast-paced, evolving environment.
- Excellent written and verbal communication; strong client-facing presence.
- Willingness to travel 10–20%, including 3–5 days onsite in NYC within the first
30 days.
Nice to have:
- 2+ years of people management, mentoring, or player-coach experience (direct reports not required).
- Hands-on SQL and data analysis experience.
- Revenue Cycle Management (RCM) background.
- Experience with AI-driven or SaaS platform implementations.
- PMP or similar project management certification.
What success looks like:
- First 30 days: Intensive onboarding - shadow live client implementations, meet key cross-functional partners (Commercial, Product, Engineering, Data Platform, CTDE), review the internal knowledge base and onboarding materials, and spend 3–5 days onsite in NYC with the hiring manager.
- By 90 days: Independently leading Phare Audit client implementations end-to-end, driving measurable value, and contributing to the implementation playbook.
Why this role:
- Fast growth, high-impact work on products that can reshape the market.
- Directly shape the implementation function for Phare OS from the ground up.
- Highly collaborative, low-micromanagement culture with strong executive visibility.
For this US-based position, the base pay range is $100,464.00 - $176,956.48 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 10.00%
