Position Overview

As an advocate of our Company values, the People Relations Partner will work in lockstep with senior members of the People Relations team to support and execute the investigation and resolution of people relations matters by coaching people leaders in managing team member performance, progressive discipline, and corrective action with a focus on risk mitigation.
This role will also support and manage sensitive, executive-level People Relations matters that require sound judgment, discretion, and careful partnership with senior leadership. The role will be hands-on with the ADA and leave administration process in partnership with our Associate Director who leads the ADA/LOA process and the Payroll & Benefits team. Working in close collaboration with the Talent Development and Talent Management teams, you'll support the development and execution of people initiatives, programs, and events that authentically evolve our 'OneCore' culture, create meaningful moments of connection across and within teams, and elevate the employee experience (let's go)!

With over 1,200 team members across locations, entities, and time zones, we continue to grow rapidly and we need your expertise to help deliver best-in-class experiences. You'll thrive in this role if you're resourceful, quick on your feet, and committed to helping others succeed.

This is not your first rodeo; you are experienced in developing and maintaining positive relationships and serving as a trusted go-to source for people matters. You may not know all the answers, but you are resourceful and committed to finding them!

What You Will Do

People Relations, Managing Performance & Risk Mitigation

• Execute people relations matters for the company by guiding and coaching managers in progressive discipline steps and corrective action remedies, managing and prioritizing in a fast-paced, high-growth environment under the leadership and direction of senior members of the People Relations team.
• Manage sensitive and executive-level People Relations matters with discretion, sound judgment, and appropriate escalation to senior People Operations leadership.
• Demonstrate effective organization and time management to prioritize and progress multiple cases/matters day-to-day/week-to-week with flexibility to extend hours as needed for time-sensitive matters in various time zones.
• Utilize and support the evolvement of our toolkit of templates, guidelines, and resources for managers regarding performance management in close partnership with the Talent Development Manager.
• Assist leaders in ensuring appropriate progressive discipline documentation is recorded and corrective action steps are followed through with team members to mitigate risk proactively.
• Guide managers on developing and executing Performance Improvement Plans in partnership with the Talent Development Manager.
• Intake complaints and manage the investigation process; consult with senior members of the People Relations team on the appropriate actions and next steps.
• Lead with compassion and company values by seeking to understand an individual's situation to understand the why and influence managers to do the same ahead of making judgments and determinations.
• Establish and maintain the communication of various people matters that affect other People Operations departments such as Payroll & Benefits or Talent Management.
• Utilize the HRIS and Company technology as appropriate for tracking, recording documentation, and reporting.
• Facilitate exit interviews with team members when voluntary resignations occur to identify the root cause, potential leadership concerns, and enhancement opportunities for the team members' experience.
  Keep a close eye on team member retention and turnover trends, and make speedy recommendations for actions to improve.
• Execute the involuntary termination process and ensure the appropriate approval process is followed.
  Prepare and finalize severance agreements when appropriate.

Accommodation & Leave Administration

• Execute the accommodation process for assigned cases following ADA compliance and ensure the necessary documentation is received and tracked.
• Intake and initiate leave administration process for assigned cases, tracking and running point through the hand-off to the benefits administration team and/or 3rd party leave administrator.

Team Member Support Resources

• Advocate and communicate team member support resources such as the OneCore Mindfulness Programming, the
• Employee Assistance Program, Calm, and 3rd party mindfulness coach.
• Promote and participate in the company's diversity council with a mission to connect, raise awareness on DEIB matters, and implement change.

Policy and Compliance

• Participate in the identification, research, and execution of compliant employment policies and practices across federal and multiple state and local jurisdictions.
• Assist with evolving and maintaining the company handbook.
• Help with the development and maintenance of guidelines to ensure consistent practices of policy interpretation.

Other

• Occasional travel may be necessary as needed.
  Perform all other duties and tasks as assigned by management.
• Must be able to complete all physical requirements of this role with or without a reasonable accommodation.

Ideally, You'll Have

You'll crush it if you have

• Experience working in student housing, single-family rentals, hospitality, or multi-family industries.
• Served as a trusted advisor to executives on sensitive and high-stakes employee matters, providing direct, candid guidance that balanced risk, culture, and business outcomes while strengthening leadership effectiveness.
• Demonstrated ability to resolve sensitive employee relations matters and conduct thorough investigations across a broad range of employee groups, including both frontline and senior leadership populations.
• Proven ability to exercise flexibility and adapt in a fast-paced, high-growth environment
• Expertise in executing ADA Accommodation and Leave of Absences processes in compliance with multiple local/state jurisdictions (specific experience with Washington, Oregon, and California laws are a plus).
• Experience working with a mix of onsite, remote, and hybrid teams, supporting multiple time zones effectively.
• Proficiency in HRIS systems (such as Paycom) and experience maintaining accurate documentation.

Organizational Structure
Reports to: Associate Director, People Operations
Direct Reports: N/A

Disclaimer

Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

Pay Range

USD $110,000.00 - USD $125,000.00 /Yr.
Additional Compensation

Employees may be eligible for discretionary bonuses, typically up to 15% of base salary annually, depending on individual and organizational performance.
Compensation Disclosure

The compensation range listed reflects the base salary or hourly rate that we reasonably and in good faith expect to offer for this role at the time of posting. Actual compensation may vary based on factors such as education, experience, skills, certifications, seniority, geographic location, and business needs.

This role may be eligible for additional forms of compensation, including bonuses, commissions, stipends, or non-cash incentives, depending on position and performance. Benefits may include health insurance, retirement plans, paid time off, and other role-based offerings, subject to eligibility requirements.

All compensation components are subject to change based on business needs or market conditions.