Manager, People Operations

ZenQMS

$90K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-6+ years of progressive HR experience in a PE or venture-backed startup environment
  • Proven experience managing payroll, benefits, and performance management
  • Familiarity with modern HRIS platforms; Rippling experience preferred
  • Ability to build cross-functional relationships and exercise judgment
  • Strong interpersonal skills with a reputation for flexibility and accountability
  • Desire to work in a hybrid capacity at the Ardmore HQ

Responsibilities

  • Manage end-to-end recruitment efforts and external agency partnerships
  • Deliver a seamless onboarding experience to enhance new hire engagement
  • Own payroll administration for full-time and contractors
  • Administer employee benefits including annual renewals and 401(k) plan
  • Oversee daily administration of payroll/HRIS system, Rippling
  • Lead annual goal-setting and performance review processes
  • Facilitate team events and surveys to enhance culture and engagement
  • Act as contact for employee relations and ensure compliance

Benefits

  • Hybrid work schedule allowing flexibility
  • Opportunity to work closely with the Co-Founder and CEO
  • Focus on employee culture and engagement
  • Access to modern HR tools and systems
  • Role in shaping human capital strategy within a growing organization
Full Job Description
About the role

We are seeking an energetic, organized, and entrepreneurially-minded Manager, People Operations to manage, execute, and help scale our day-to-day People operations. In this role, you will champion the employee lifecycle and partner closely with leadership to support our global team.

This role operates on a hybrid schedule out of our headquarters in Ardmore, PA (Suburban Square). You will report directly to the firm's Co-Founder and CEO, ensuring our People strategy directly aligns with our overarching business goals.

What you'll do

  • Full Lifecycle Recruiting: Manage end-to-end recruitment efforts, managing internal pipelines and partnering effectively with external agencies to attract top-tier talent
  • Onboarding & Experience: Deliver a seamless onboarding experience that drives early engagement and accelerates time-to-productivity for new hires
  • Payroll: Own payroll administration for both our full-time and contractor base
  • Benefits: Own benefits administration, including annual renewals and the company's 401(k) retirement plan
  • HRIS Management: Manage the day-to-day administration of our payroll and HRIS system, Rippling
  • Performance Management: Run the annual goal-setting process and oversee the execution of quarterly and annual performance reviews within the HRIS
  • Culture Stewardship and Employee Engagement: Act as the pulse of the company-facilitate team events, recurring meetings, and engagement surveys to foster a vibrant, inclusive, and high-performing culture
  • Employee Relations: Serve as the objective point of contact for employee relations, maintaining compliance and updating the Company Handbook as regulations evolve

What you'll bring

  • 4-6+ years of progressive HR experience, ideally within a private equity (PE) or venture-backed startup environment
  • Proven experience directly managing payroll, benefits administration, and performance management
  • Familiarity with modern HRIS platforms (experience with Rippling is a huge plus!)
  • A track record of building cross-functional relationships, exercising exceptional judgment, and executing autonomously in a fast-paced environment
  • Superior interpersonal skills with a reputation for flexibility, accountability, and follow-through
  • Desire and proximity to work in a hybrid capacity out of our Ardmore HQ, with the ability to occasionally attend in-person events across our locations.

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