Manager, People & Administration Operations

GHJ

$80K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in operations, administration, workforce coordination, or similar fields
  • Experience supporting operations across multiple locations
  • Strong organizational and planning abilities
  • Familiarity with HRIS and workforce management systems
  • Process management expertise

Responsibilities

  • Coordinate workforce planning and staffing forecasts with leaders
  • Manage onboarding to ensure readiness from day one
  • Oversee employee records and compliance management
  • Maintain SOPs for consistent operational execution
  • Support and resolve employee administrative requests
  • Track metrics and drive process improvements

Benefits

  • Comprehensive medical, dental, and vision insurance options
  • 401(k) plan with employer matching
  • Generous Paid Time Off policy
  • Paid holidays throughout the year
  • Supportive and collaborative leadership culture
  • Opportunities for professional development
Full Job Description
Location: Seattle Tacoma International Airport (Primary) Provide Backup for San Francisco & San Jose HR/Administration

We're seeking a strong operations and administrative professional to lead workforce planning, onboarding, employee administration, compliance, and access management across multiple locations. This role is ideal for someone with a background in operations, hospitality, facilities, retail, logistics, or workforce administration who understands that business success starts with having the right people in place and ready to work.

Key Responsibilities
• Coordinate workforce planning and staffing forecasts with business leaders.
• Manage onboarding to ensure employees are ready and productive from day one.
• Oversee employee records, badging, access credentials, and compliance requirements.
• Maintain operational procedures (SOPs) and ensure consistent execution.
• Support employee administrative requests and resolve issues efficiently.
• Track operational metrics and drive continuous process improvement.

What Success Looks Like
• New hires are fully prepared with access, equipment, and schedules on day one.
• Accurate employee records and badge management with no access gaps.
• Audit-ready documentation and compliant processes.
• Staffing plans in place ahead of operational growth.

Requirements

Qualifications
• 5+ years of operations, administration, workforce coordination, people operations, or similar experience.
• Experience supporting multi-site operations.
• Strong organizational, planning, and process management skills.
• Experience with HRIS, workforce management, scheduling, or operational systems

This is an operations-first role focused on workforce readiness, administrative excellence, and business support. You'll own the systems and processes that keep locations staffed, compliant, and running smoothly, with success measured by operational results and execution.

Benefits

Medical/health insurance/dental/vision/other optional insurances
• 401 (k) with employer match
• Paid Time Off
• Paid holidays
• Collaborative and supportive leadership team
• Professional career development

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