Intuit Inc

Manager, Payroll Tax Operations

Intuit Inc • $90K — $120K *
Atlanta, GA 30349In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of people management experience in payroll tax operations.
  • 5+ years of hands-on experience resolving payroll tax notices and amending returns.
  • Proven ability to handle complex IRS and state agency correspondence.
  • Experience preparing and approving amended Federal and State payroll tax returns across multiple jurisdictions.
  • Deep knowledge of federal payroll tax laws and multi-state tax compliance.
  • Strong analytical skills for trend identification and process improvement.
  • Excellent communication skills to simplify complex issues for team members.

Responsibilities

  • Develop and execute a compelling team strategy aligned with department goals.
  • Ensure delivery and quality outcomes, maintaining SLA compliance.
  • Conduct regular feedback and performance coaching with team members.
  • Resolve complex payroll tax issues as the final escalation point.
  • Implement lean management practices to address problems in real-time.
  • Monitor team workload to prioritize cases and enforce workflows.
  • Govern SOP and Knowledge Base, ensuring documentation accuracy and updates.

Benefits

  • Competitive compensation package including cash bonuses and equity rewards.
  • Strong pay-for-performance rewards approach.
  • Comprehensive benefits package with a focus on employee well-being.
  • Opportunities for career growth and skills development.
Full Job Description
Come join Payroll Tax Operations (PTO) as a people manager leading a high-performing team of payroll tax experts. In this role you will lead a cross-functional team of Tax Processors responsible for the end-to-end resolution of payroll tax issues across all four core processes: Notices, Corrections, Amendments, and Pay & File. We are looking for a highly motivated, experienced people manager with deep hands-on payroll tax expertise, a passion for developing people, and the operational discipline to hold a high bar for performance, quality, and customer outcomes across a high-volume case environment.

This role requires an experienced practitioner who has personally resolved complex State and Federal payroll tax notices, amended tax returns across multiple states, and corrected payroll tax errors at the source and who can now coach and lead a team to do the same. The ideal candidate is a payroll tax specialist, not a generalist.

Responsibilities
  • Translate the vision and values of PTO into a compelling team strategy that drives day-to-day priorities and a 1+ year operating plan aligned to department goals.
  • Own delivery and quality outcomes for your assigned team, ensuring SLA compliance across all active cases and eliminating backlogs to reduce customer burden.
  • Lead a team of Tax Processors through regular Monthly Check-Ins, structured SBIC feedback, performance coaching, and career development conversations.
  • Serve as the final internal escalation point for the most complex IRS and state agency notices, penalty assessments, cross-jurisdictional discrepancies, and multi-quarter audit inquiries arriving with a resolution strategy, not just a problem.
  • Drive utilization of lean management practices including Daily Huddles, WIP reviews, and performance board management to surface and solve problems in real time.
  • Partner with team to monitor team WIP daily; identify aging cases, holds, and systemic blockers; enforce intake and closure workflows to ensure no notice, payroll correction, and amended return exceeds agency deadlines without documented action.
  • Own SOP and Knowledge Base (KB) governance; direct team in authoring and validating process documentation; translate IRS and state regulatory updates into team briefings and SOP revisions with effective dates.
  • Drive hiring, onboarding, and skills calibration for new team members; proactively build succession depth at the team level.
  • Continuously assess and improve processes within team scope; identify upstream and downstream dependencies; recommend and implement improvements that eliminate non-value-added work.
  • Demonstrated ability to lead teams that deliver high-quality customer experiences in a high-volume, high-stakes service environment


Qualifications
  • 5+ years of people management experience in a payroll tax operations or related service environment, with a demonstrated track record of developing others' skills and careers.
  • 5+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states, beyond general payroll administration.
  • Proven experience resolving complex IRS and state agency correspondence including, penalty assessments, and state balance-due and delinquency notices.
  • Demonstrated experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across 10 or more states, including jurisdictions with complex local requirements such as PA, OH, and more.
  • Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
  • Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
  • Strong analytical skills; able to identify trends in case data, conduct root-cause analysis, and translate findings into corrective actions and process improvements.
  • Excellent written and verbal communication skills; able to simplify complex payroll tax issues for processors at all levels and for cross-functional partners.
  • Proficiency with at least one enterprise payroll platform and experience with case management systems such as Salesforce. Prior experience at a payroll service bureau, PEO, or multi-client tax operations centers strongly preferred.
  • BS/BA in Accounting, Finance, or Business preferred; equivalent experience accepted.
  • Possess an active Certified Payroll Professional (CPP) preferred; required within 12 months of hire. Enrolled Agent (EA) designation is a strong differentiator. FPC accepted candidates actively pursuing CPP.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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