Job DescriptionThe Payments and Fraud Manager will play a critical role in supporting and enhancing our debt mitigation processes. This position is responsible for leading day-to-day loss prevention, driving process improvements, and helping to ensure a balance between effective mitigation and a seamless customer experience. The ideal candidate will apply data-driven insights and industry best practices to prevent/recoup losses and create innovative ways to automate the department's processes.
Responsibilities- Resolution Management:
Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners. - Fraud Risk Monitoring & Analysis:
Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering. Recommend forward thinking strategies. - Tools & Technology:
Work with the product, engineering, data teams and external vendors to manage and optimize mitigation efforts and lower rates. Provide input on the adoption of AI and automation where appropriate. - Data Analysis & Reporting:
Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency. Prepare and share actionable insights with leadership. - Cross-Functional Partnership:
Collaborate closely with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement initiatives that support business objectives. - Team Leadership:
Manage and mentor a team of analysts. Foster a structured culture of accountability, learning, and process improvement.
Qualifications- Experience: 3-5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
- Leadership: 1-3 years of experience in a people management or team lead role within a fraud or risk function.
- Technical Knowledge: Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
- Analytical Skills: Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
- Regulatory Awareness: Understanding of AML, KYC, and responsible gaming compliance standards.
- Communication: Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.
Preferred Qualifications - Experience in the iGaming, sportsbook, or online casino environment.
- Experience with various fraud vendor systems and tools.
- Certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are a plus.
The salary range for this position is $95,000.00 - $125,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.
