Manager, Patient Registration

Maple Grove, MN
Posting Date: Sep 04 2026

Requisition Number: 514497

About this position

The Manager, Patient Registration is responsible for providing leadership of all activities related to the patient access functions of patient registration, patient financial advocacy, insurance verification, benefits verification, obtaining and validating of authorization including prior authorization, payer notifications, and point of service collections. The position provides oversight of hospital-wide daily operations related to customer registration including the Family Birth Center (FBC) and Emergency Care Center (ECC) Patient Flow Assistants (PFAs) to ensuring accurate and quality workflow.

Responsibilities include short and long-term planning, program and staff development, resource and budget management, quality monitoring and improvement, and evaluation of policies and procedures to ensure delivery of quality customer registration and customer satisfaction. This position is also responsible for minimizing financial risk to the organization by collecting comprehensive and accurate demographic and financial data to optimize timely billing and collection of accounts receivable.

The position actively and consistently demonstrates the code of conduct, mission, vision, values and guiding principles of Maple Grove Hospital and provides vision and direction that aligns with the organization's strategic initiatives to improve overall operational effectiveness.

Requirements

Education
• Bachelor's degree in business, health care or related field preferred. Experience may be substituted for part of educational qualifications as appropriate.

Experience
• Two or more years' management/supervisory experience in customer admissions, business office, etc. preferred
• Requires understanding of third-party billing and collection processes with particular focus on billing requirements, contractual arrangement, utilization review guidelines, and certification/authorization processes.
• Effective leader with mentoring skills necessary to support the department and promote team member development, strategic orientation; superior judgment and disciplined decision-making approach, analytical, problem solving, negotiation, and conflict resolution skills.
• Excellent planning, organizational, project, time management, multi-tasking, prioritizing, oral and written communication skills.
• Excellent interpersonal skills; team-oriented approach and ability to establish rapport quickly and collaborate effectively to support interaction with team members, customers, physicians, payor representatives, state hospital associations, and representatives from other departments.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form) clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Effective in meeting and exceeding customer satisfaction, team member engagement, departmental/hospital performance and quality goals.
• Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members.
• Ability to build, maintain, and manage relationships and partnerships within departments, managing partners, owners, and industry.
• Initiative and versatility in partnering with internal customers/team members and external partners to identify performance gaps and develop integrated solutions.
• Ability to maintain quality, safety, and infection prevention standards.
• Solid PC skills to include MS applications, Internet, etc.
• Requires knowledge of HIPPA, patient privacy, medical terminology and related regulatory agency and MGH standards.
• Must be able to read, write, and speak effectively in English.
• Requires knowledge of hospital operations and patient flow to identify "cause and effect" scenarios that impact the effectiveness of patient access process.
• Requires knowledge of healthcare reimbursement concepts including in-depth knowledge of reimbursement and the regulatory environment to ensure compliance with State regulations regarding patient and insurance billing.
• Requires detailed knowledge of MGH's revenue cycle processes including the Epic systems, scheduling, registration, financial clearance, and billing and has demonstrated proficiency in multiple payor's insurance verification and precertification guidelines.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Maple Grove Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: Occasional Call

Remote or On-site: Hybrid On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: L06 ($34.95 - $54.17), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: True

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

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