The Manager, Revenue Cycle Integration & Performance provides operational leadership and strategic support across Patient Access and Revenue Cycle functions. This role is responsible for integrating performance improvement, staff training, data analytics, and project management to drive efficiency, enhance quality, and optimize financial outcomes. The Manager serves as a key liaison between operations, quality, training, and leadership, translating data-driven insights into actionable initiatives. This position supports the Associate Administrator of Patient Access with Revenue Cycle Operations in executing strategic priorities, including denials prevention, payer performance, and workflow optimization.

Essential Duties

• Operational Performance & Process Improvement • Evaluates and monitors patient access and revenue cycle workflows to identify inefficiencies and opportunities for improvement • Leads process improvement initiatives to enhance quality, productivity, and financial outcomes • Ensures compliance with organizational policies, regulatory requirements, and best practices • Collaborates with department leaders to resolve workflow issues and standardize processes
• Training & Staff Development Integration • Oversees coordination and alignment of training programs across Patient Access and Revenue Cycle functions • Aligns training initiatives with identified performance gaps, audit findings, and denial trends • Partners with training teams to ensure staff competency and effective onboarding processes • Monitors compliance with education and competency requirements
• Data Analytics & Performance Reporting • Analyzes operational and financial data to identify trends and opportunities for improvement • Collaborates with analytics teams to develop dashboards and reporting tools • Monitors key performance indicators (KPIs), including registration accuracy, denial rates, and productivity • Prepares and presents performance reports and recommendations to leadership
• Project & Initiative Management • Leads cross-functional projects focused on denials reduction, workflow redesign, and system optimization • Develops project plans, timelines, and deliverables aligned with organizational priorities • Tracks progress and ensures projects are completed on time and within scope • Evaluates outcomes and ensures sustainability of improvements
• Cross-Functional Collaboration • Serves as liaison between Patient Access, Revenue Cycle, Quality, IT, and operational teams • Facilitates communication and coordination across departments • Supports committees, task forces, and performance improvement initiatives
• Associate Administrator of Patient Access Support • Supports execution of strategic initiatives including denials prevention, payer performance, and operational optimization • Develops and prepares reports, presentations, and leadership updates • Drives accountability and follow-through on strategic priorities • Contributes to planning and implementation of revenue cycle initiatives
• Communication and Interpersonal Skills: • Demonstrated ability to develop and maintain effective relations with widely diverse groups such as staff members, faculty, patients and family, on a variety of complex issues and administrative tasks. • Demonstrated ability to establish constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner. • Skill in communications to clearly convey complex problems and proposals in both formal and informal settings.
• Perform other duties as assigned.

Qualifications

• Req High School or equivalent
• Req Bachelor's Degree Healthcare Administration, Business Administration, Finance or related field
• Pref Master's degree In a related field
• Req 5 years Experience in healthcare operations, revenue cycle, or patient access with project management and/or major impact project.
• Pref 5 years Leadership, supervisory, or project management experience.
• Req Strong knowledge of revenue cycle operations including registration, billing, denials, and payer processes
• Req Ability to analyze data and translate findings into actionable operational improvements
• Req Experience with performance improvement methodologies and workflow optimization
• Req Advanced organizational and project management skills
• Req Strong communication and interpersonal skills with ability to collaborate across departments
• Req Ability to manage multiple priorities in a fast-paced environment
• Req Proficiency in Microsoft Office and data/reporting tools
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The salary rate range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$151457.htmld