ServiceNow

Manager, Partner Systems & Operations

ServiceNow • $114K — $199K *
San Diego, CA 92154In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in systems administration, data management, or CRM administration.
  • Deep expertise in CRM administration focusing on data integrity and troubleshooting.
  • Advanced skills in data validation and manipulation.
  • Experience with planning/forecasting tools like Anaplan or Workday Planning.
  • Strong analytical problem-solving abilities with a systematic approach.
  • Experience with portal or self-service platform administration.
  • Exceptional documentation and process mapping skills.

Responsibilities

  • Ensure CRM data accuracy through rigorous auditing and reconciliation.
  • Investigate and resolve discrepancies between CRM and dashboard metrics.
  • Manage systems administration including user access and troubleshooting issues.
  • Own partner data configuration, including partner relationships and records.
  • Administer Anaplan model configurations and support planning cycles.
  • Create documentation and train teams on system operations and best practices.
  • Act as a primary point of contact for operational issues and data discrepancies.

Benefits

  • Health plans with flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan.
  • Family leave programs.
Full Job Description
Job Description

The Opportunity

ServiceNow is looking for a Manager, Partner Systems & Operations to own the data, systems, and planning infrastructure for AMS Global Partner & Channels. Your job is operational excellence-ensuring CRM data is clean and accurate, planning tools work seamlessly, systems are properly configured, and the entire operational stack runs with precision. You'll be the go-to person for data integrity, systems troubleshooting, and planning administration. This role requires deep technical expertise-someone who lives in systems and data, not a generalist.

What You'll Own

Data Integrity & Quality (35%)
  • CRM data quality: Own data accuracy. Reconcile discrepancies between opportunity records, partner tabs, and sourcing data. Audit for completeness and consistency.
  • Dashboard accuracy: Investigate CRM-to-dashboard discrepancies. Validate that all metrics pull from correct data sources.
  • Data reconciliation: Conduct regular audits. Identify missing/incorrect data, duplicates, and orphaned records. Resolve systematically.
  • Data governance: Document data standards and naming conventions. Train teams on proper data entry.

Systems Administration & Configuration (35%)
  • Systems administration: Manage field configuration, page layouts, record types, user access, permissions, and troubleshoot system issues.
  • Partner Master Data: Own partner record configuration, Partner Relationship Lead (PRL) assignments, and account hierarchy. Audit for accuracy.
  • Partner Portal: Administer access, configurations, and workflows. Troubleshoot access issues. Support onboarding.
  • Systems integration: Ensure clean data flow between CRM, Anaplan, Snowflake, and BI tools. Troubleshoot integration gaps.

Planning Tools & Operational Support (20%)
  • Anaplan administration: Own model configuration, user access, cost centers, business roles. Support planning cycles. Troubleshoot submission errors.
  • Forecasting support: Manage data flows from Salesforce to Anaplan. Audit rollup logic. Support submission process.
  • Documentation & training: Write runbooks and troubleshooting guides. Train teams on proper tool usage.
  • Operational triage: Be the go-to for operational questions (sourcing discrepancies, cost center issues, referral fees, business role changes). Diagnose and resolve.

Key Relationships
  • Head of AMS GPC Business Operations (your manager)
  • Senior Manager, Partner Operations Infrastructure (operational requirements/standards)
  • Field Business Partners (end-user support)
  • IT & Database teams (systems integration)
  • Finance team (cost center, budget, Anaplan)
  • Partner managers and teams (operational support)


Qualifications

What You Bring

Required Experience
  • 5+ years in systems administration, data management, or CRM administration.
  • Deep CRM administration expertise (user/profile management, field configuration, data integrity, troubleshooting).
  • Advanced data skills: Comfortable working with data to validate accuracy.
  • Experience with planning/forecasting tools (Anaplan, Workday Planning, or similar).
  • Strong problem-solving skills. You diagnose root causes systematically.
  • Portal or self-service platform administration experience.
  • Excellent documentation and process documentation skills.
  • Cross-functional coordination (Finance, IT, Sales, data teams).

Preferred Qualifications
  • CRM Admin or Advanced Admin certification.
  • Partner/channel sales operations experience.
  • Snowflake, data warehouses, or BI tools (Tableau, Power BI) experience.
  • Multi-org Salesforce environment experience.
  • Anaplan certification or significant Anaplan administration experience.
  • Track record of process automation or reducing manual work.

Character Traits
  • Obsessed with accuracy. Data quality is non-negotiable. You notice errors and fix them before they cascade.
  • Systems thinker. You understand how data flows between systems and see the big picture.
  • Logical problem-solver. You ask the right diagnostic questions and follow data to root causes.
  • Detail-oriented. You track complex configurations and maintain clarity.
  • Proactive. You audit and catch issues early, not after they're reported.
  • Clear communicator. You explain technical issues to non-technical users simply.
  • Continuous learner. You stay current with systems updates and evolving best practices.


For positions in this location, we offer a base pay of 114,200 to 199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates
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