About the role
Our vendor credentialing product does not work alone. It depends on a set of
external systems - business screening, tax information, insurance verification,
payments, document processing - and the quality of those connections determines
whether a vendor gets verified in two days or in three weeks.
This role drives those connections. The commercial relationship, the technical
requirements, the data quality, the escalation path, and the handshake between
what a partner's API can actually do and what our product promises.
It is a narrow role on purpose. We are not asking you to run a support team or own a
P&L. We are asking you to own one high-leverage surface completely.
What you'll do
Today, when a partner integration behaves unexpectedly, or when a partner changes
their API or their data shape, we absorb it downstream instead of catching it
upstream. When we need a new capability from a partner, requirements get
assembled in the moment. This role closes that gap. This is a builder's role in the truest sense.
You'll be creating processes, documenting systems, and establishing the operational backbone that determines how we scale. If you prefer following playbooks over writing them, this role probably isn't for you.
Qualifications
3+ years in partner operations, integration management, technical program
management, business systems, or solutions and implementation -
somewhere you sat between a product team and third-party API providers.
• You read API documentation without needing a translator. You can write a
clear integration requirement and validate the result.
• Experience owning a partner or vendor relationship commercially - SLAs,
escalations, contract terms, renewal conversations.
• Working familiarity with payment systems (Stripe or comparable) and
document processing (OCR or AI extraction).
• Strong analytical work. You diagnose with data and you quantify what you
find. SQL is a plus.
• You escalate early and clearly. When something is broken you say so, with
evidence, and you bring a proposed fix.
• Bonus: exposure to commercial insurance and certificates of insurance,
background screening, or other compliance-heavy operations.
The pay range for this role is:
80,000 - 100,000 USD per year (Remote (United States))
