Manager - Order Management-1

Samsung Electronics Co., Ltd. • $108K — $130K *
Plano, TX 75025In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business or related field
  • 7+ years of Order Management and Operations experience
  • Proficiency in ERP systems, especially SAP
  • Experience with EDI in Order Processing
  • Advanced skills in Microsoft Office Suite, particularly Excel and PowerPoint
  • Familiarity with AI tools like Claude and Gemini
  • Strong problem-solving and critical thinking abilities

Responsibilities

  • Manage the entire lifecycle of Order Management and Fulfillment for designated accounts
  • Ensure compliance with Samsung's Policies and Master Purchase Agreements
  • Oversee order entry, ensuring smooth transition to the billing process
  • Resolve issues related to orders, systems, and policies
  • Communicate effectively with both internal and external stakeholders
  • Lead and manage Order Management staff, including training and support
  • Monitor and report on KPIs and SLAs for the assigned portfolio
  • Facilitate price discrepancy resolution related to orders

Benefits

  • Medical, Dental, and Vision Insurance
  • Life Insurance coverage
  • 401(k) retirement plan
  • Employee Purchase Program available
  • Tuition Assistance after 12 months
  • Paid Time Off for work-life balance
  • Student Loan Program eligibility after 6 months
  • Wellness Incentives and additional benefits
  • MBO bonus compensation based on performance
Full Job Description
Position Summary

Role and Responsibilities

Role & Responsibilities
  • This role is responsible for the complete lifecycle of Order Management and Fulfillment, for an assigned portfolio of accounts
  • Ensure that orders are compliant with Samsung Electronics' Policies, Programs, and Master Purchase Agreements.
  • Ensure that orders are received and submitted into Samsung's systems in accordance to standard Samsung processes and policies.
  • Manage initial order entry through to the billing process to ensure no errors interrupt order flow to billing for applicable sales and return orders
  • Resolve order related issues and escalations (systems, processes, policy, project)
  • Communicate and coordinate with internal and external stakeholders
  • Manage Order Management staff [Indirect and/or FTE employees]
  • Responsible for achieving related KPIs and SLAs within assigned portfolio
  • Maintain Price Discrepancy Resolution in relation to Order Management.
  • Validate and process order related price adjustment claims as needed
  • Lead order-related integrations and testing for EDI, SPACE, and other interfaces as needed
  • Continually work with internal Teams and external Customers to improve order related items including but not limited to processes, integrations, and end to end performance.
  • Ability to explain end-to-end order fulfillment policies, processes, and systems; including other functional areas of R/R.
  • Keep Leadership informed on daily operations, issues, escalations, etc.
  • Other duties as assigned.


Skills and Qualifications
  • Bachelor's Degree required in related Business Field
  • Prior Order Management and Operations experience; minimum 7+ years in related Business Field
  • Experience in daily use of ERP system, SAP preferred
  • EDI Experience in relation to Order Processing and Transactions
  • Advanced Microsoft Office skills and use in Outlook, Excel, Word, and PowerPoint
  • Experience in AI tools such as Claude, Gemini preferred
  • Ability to take Direction and Lead Team Members
  • Ability to Think Outside of the Box, to provide creative solutions that are still compliant with requirements
  • Attention to Detail and Accuracy
  • Proficient Written and Verbal Skills
  • Capability to Problem Solve and Think Critically
  • Effective Time Management
  • Ability to Efficiently Multi-Task and work well under Pressure
  • Works well Independently


Skills and Qualifications

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

About Samsung Electronics Co., Ltd.

Samsung Electronics Co., Ltd. Careers

There has never been a better time to join the global team of Samsung Electronics Co., Ltd. professionals—the leading force in innovation and technology in the electronics industry.

Work You’ll Do

Join Samsung Electronics Co., Ltd.'s top-tier team to assist some of the most well-known global enterprises in mastering their technological and digital transformation journeys. Transform businesses and entire sectors with the brightest minds at Samsung, leveraging a unique position in the marketplace at the crossroads of technology, industry expertise, and digital innovation. Engage with a worldwide team of business and technology advisors to help clients navigate their journey through cutting-edge technological advancements. Collaborate with a vast network of professionals dedicated to upholding Samsung's reputation as a leader in the electronics and technology sector.

Introducing the Samsung Innovation Team

The team is crafting a market-leading strategy to assist some of the world's most renowned companies in mastering their digital transformation journeys with Samsung’s cutting-edge technology.

Do Innovative Work

Join one of the largest pools of technology experts globally, driving innovation and industry leadership at the intersection of technology and digital transformation.

Drive Innovative Solutions

Deliver targeted solutions through a depth and breadth of consulting experience and innovation that is unparalleled in the electronics industry.

Be Part of a Great Team

Work on a wide range of technology projects and harness the capabilities, global scale, and joint solution development that only Samsung can offer.

Future-proof Your Career

Advance your career as far as your ambition can take you with limitless opportunities for growth, supported by unmatched training, development, and certification programs.

Explore

Discover how Samsung is leading the way in technological advancements and how these innovations are integral to the digital ecosystem.

The Samsung Leadership and Innovation Alliance

The combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Samsung for new strategies and solutions to drive innovation and growth in the digital era.

Stay Connected

Join the Team

Search for open positions that match your skills and interests. Samsung seeks passionate, curious, creative, and solution-driven team players. SEARCH SAMSUNG JOBS

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Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Samsung.

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Learn more about Samsung Electronics Co., Ltd.
Industry
Consumer Technology
* Ladders Estimates

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