Bank of Hope

Manager - Ops Transformation

Bank of Hope • $130K — $150K *
Los Angeles, CA 90011In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree required.
  • 10+ years of relevant experience.
  • Knowledge of AML, KYC, and EDD procedures essential.
  • Experience with new account openings and relevant documentation.
  • Strong understanding of transaction types (cash, check, wire, ACH).
  • Excellent interpersonal and written/verbal communication skills required.
  • Detail-oriented with effective time management skills.

Responsibilities

  • Transform branch operations for enhanced efficiency by centralizing activities.
  • Create an intake forum focusing on customer-centric processes.
  • Collaborate with Branch Management to streamline activities for efficiency.
  • Design and implement SharePoint solutions to automate testing functions.
  • Update operating manuals and policies for improved efficiency and control.
  • Monitor compliance and risk trends in collaboration with legal professionals.
  • Review and update risk and control assessments regularly.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) retirement plan with company match.
  • Generous paid time off policy.
  • Professional development and training opportunities.
  • Employee wellness programs.
Full Job Description
  • Transform the operational make up of branches to remove, centralize or discontinue activities to become more efficient.
  • Create intake forum to make processes "easier" and more customer centric.
  • Collaborate with Branch Management to evaluate branch activities to centralize providing enhanced efficiency.
  • Collaborate with technology partners to design SharePoint solution to automate front-line testing functions to eliminate manual processes and improve controls.
  • Create and update operating manuals and policies to improve end to end processes and create operational efficiencies to strengthen controls, reduce risk/losses, and improve sales productivity.
  • Monitor risk trends with compliance, legal, and risk professionals to review and update risk and control self-assessments (RCSAs) and product service risk assessments (PSRAs).


Job Qualifications/Requirements

Education/Credentials

  • Minimum Education Level: Bachelor's Degree


Prior Experience

  • Minimum Job Experience: 10+ years


Technical Skills

  • Required: Possess a working knowledge of AML, KYC, EDD procedures.
  • Required: New Account opening experience and required documents per type of business entity.
  • Required: Possess strong understanding of account transactions - cash, check, wire, ACH, etc.
  • Required: Have strong interpersonal skills and written and verbal communication skills.
  • Required: Have strong attention to detail and effective time management skills.
  • Required: Have strong analytical thinking and critical reasoning skills.
  • Required: Self-motivated, self-educated, goal-oriented attitude & good team-worker
  • Required: Have ability to work independently.
  • Required: Proactive, adaptable, open-minded & friendly.


The salary range for this full-time position is $130,000.00 annually - $150,000.00 annually + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

About Bank of Hope

Bank of Hope is a commercial bank headquartered in Los Angeles, California. It was founded in 1976 as BBCN Bank and changed its name to Bank of Hope in 2017. The bank provides a wide range of financial products and services to individuals, small businesses, and commercial clients, including deposit accounts, loans, credit cards, and wealth management services. Bank of Hope operates more than 50 branches in California, Washington, Texas, Illinois, New York, New Jersey, Virginia, Georgia, and Alabama. The bank is committed to serving the needs of the Korean-American community and other diverse communities, and has been recognized for its efforts to promote diversity and inclusion in the workplace.
Learn more about Bank of Hope
Size
1,300 employees
Industry
Finance & Insurance
* Ladders Estimates

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