Manager, Ops Data Analytics and Reporting📍 Remote | 🕒 Full-Time | 💼 Exempt
Role Summary:The Manager, Ops Data Analytics and Reporting develops, implements, and oversees data analysis, visualizations, evaluations, and other strategies to optimize statistical efficiency and deliver actionable insights to a variety of stakeholders. This role will focus on improving our data infrastructure, refining analytics models, and guiding decision-making through detailed reporting. The Manager will play a critical role in building and optimizing analytical solutions that align with organizational goals and address the unique challenges of healthcare staffing.
This role works closely with a variety of internal and external stakeholders, including but not limited to, client healthcare executives, internal executives and senior leaders, other SimpliFi team members, cross-departmental team members, and vendor partners.
Key Responsibilities:- Develop and maintain a variety of dashboards, scorecards, and reporting tools (standard, ongoing, ad-hoc) that deliver real-time insights and data visualization on staffing trends, demand forecasting and operational performance
- Manage SimpliFi's survey and evaluation data for all performance and assignment completion evaluations across clients
- Develop and implement a data management strategy to ensure data accuracy, accessibility, relevance, and consistency across systems
- Develop, maintain, and manage a robust menu of scheduled reporting and analysis to inform business decision-making
- Work closely with Operations and Client Strategy to develop analytics tools that align with business objectives; apply industry knowledge to interpret data and improve performance
- Develop, implement, and maintain a system for keeping data/reporting SOPs current
- Lead and/or participate in data and analytics projects by executing the entire data analytics life cycle (e.g., including meeting with business stakeholder, gathering requirements/discovery, data preparation/cleaning, building reports visualizations, communicating results, operationalization)
- Continually explore and implement ways to improve/streamline current data gathering and reporting processes for maximum efficiency and scalability
- Serve as an advisory resource for other team members by providing guidance and assistance on data and analytics-related interactions
Other duties as assigned
Required Qualifications:- High school diploma or equivalent
- 3 years of data analysis, reporting, and data visualization experience
- Advanced proficiency in data analysis tools and visualization tools, such as DOMO, Tableau, or similar Qlik BI tools
- Prior experience with AirTable, VNDLY, B4Health, monday.com or similar tools
- Thorough understanding of Healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems
- Proven success delivering and presenting analytical solutions and insights to external stakeholders
- Extreme attention to detail
- Ability to juggle multiple tasks/priorities with competing interests without losing efficiency
- Familiarity with ticketing support systems (i.e., Happy Fox or similar)Demonstrated ability to work collaboratively in a fast-paced, dynamic environment, with a high level of attention to detail and accuracy
- Excellent communication skills, with the ability to effectively present data findings and insights to diverse audiences, including executive leaders, client stakeholders, and peers
- Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint
- Ability to mentor and develop others
Will accept any suitable combination of education, training, or experience
Preferred Qualifications:- Bachelor's degree in Business or Healthcare Administration, Operations, Business Analytics, or a related field and/or equivalent work experience
- Prior experience in healthcare MSP setting and/or experience managing data across a variety of reporting and visualization tools
- Prior experience managing a ticketing support system (i.e., Happy Fox or similar)
Core Values:Own Your Relationships - Be someone others can count on
Own the Outcome - Deliver results through accountability and follow-through
Obsess Over the Experience - Make every interaction meaningful
Act with Integrity & Respect - Do what's right, always
Comp & Benefits:$75,000 - $85,800 per year
- Benefits (Start Day 1!):
Medical, Dental, Vision, Life, and Long-Term Disability
Short-Term Disability, Accident, Critical Illness
Legal Assistance, Identity Protection, Pet Coverage
Retirement Plan with Employer Match
Generous vacation plan + 8.5 paid holidays
