Netflix

Manager, Operations, Leadership Programs

Netflix$228K — $345K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10-15+ years of experience in global business environments
  • Strong background in event logistics
  • Proven leadership and team management experience
  • Excellent written and verbal communication skills
  • Skilled in managing multiple priorities independently
  • Familiarity with CRM systems like Salesforce and databases
  • Experience with GenAI tools like Claude Cowork, Gemini

Responsibilities

  • Support operations for 70+ leadership seminars annually including scheduling and location selection
  • Manage vendor relationships and event logistics to ensure participant satisfaction
  • Enhance seminar registration processes based on demand
  • Build and oversee event management tools for analytics and CRM
  • Prepare and control program budgets and ensure VP is updated on variances
  • Plan agendas for team retreats and sync meetings
  • Lead a team of event planners and operations specialists

Benefits

  • Comprehensive health plans
  • Mental health support
  • 401(k) retirement plan with employer match
  • Stock option program
  • Flexible paid time off for salaried employees
  • 35 days annually for paid time off for hourly employees
  • Family-forming benefits and life injury programs
Full Job Description
We’re looking for a manager based in our Los Angeles or Los Gatos office to manage day-to-day operations for all Leadership Programs offerings. The ideal person is adaptive, energized about taking on many things at once, and has strong judgement, organizational, and prioritization skills.  What you’ll do: Leadership Seminars Operations Support (70%) • In-person seminar operations • Build and manage annual leadership seminar slate and schedule (70+ events/year), including deciding the right mix of U.S. and international locations • Design and run demand-driven leader registration process for annual seminar slate • Source and manage vendor and vendors relationships and related costs • Ensure excellent end-to-end participant experience, including comms, event logistics and management, venue/vendor quality, and seminar accessibility  • Build and manage CRM and GenAI tools for event management workflows, and seminar analytics and database • Ensure awareness of Leadership Programs offerings across Talent Org and the wider business VP and Team Support (30%) • VP Support • Prepare and manage overall program budget and expenses, keeping VP informed of budget variances • Build and manage VP analytics dashboard • Support custom seminar work, including liaison with client support team • Team Support • Plan agenda content for semi-annual team retreats • Plan agenda content for weekly team syncs, as well as LP Leadership Team syncs (2x/month) Team Management • Manage team of: • 2 Event Planners • 1 Operations Specialist Who you are: • 10-15+ years of experience, including in a global business setting • Strong background in event logistics • Experience leading and managing a team • Excellent written/oral communication, collaboration, and interpersonal skills • Able to manage multiple priorities independently and proactively • Adaptable, resourceful, and calm under pressure • Good judgment and discretion • Passionate about the mission of the Leadership Programs team • Sensitive to working across cultures and backgrounds • Comfortable with occasional domestic and international travel • Proficient in Google Workspace, CRMs and databases (Airtable, Salesforce), etc. • Familiarity with GenAI tools (Claude Cowork, Gemini) • International experience a plus - time spent living or working outside of the U.S. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $228,000.00 - $345,000.00. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

About Netflix

Netflix, Inc. is an American media company founded on August 29, 1997 by Reed Hastings and Marc Randolph in Scotts Valley, California, and currently based in Los Gatos, California, with production offices and stages at the Los Angeles-based Hollywood studios (formerly old Warner Brothers studios) and the Albuquerque Studios (formerly ABQ studios). It operates an eponymous over-the-top subscription video on-demand service, which showcases acquired and original programming as well as third-party content licensed from other production companies and distributors. Netflix is also the first streaming media company to be a member of the Motion Picture Association.
Learn more about Netflix
Size
11,300 employees
Market Cap
$127.6 billion
Industry
Net Income
$2.7 billion
Founded
1997
5 Year Trend
+27.5%
Revenue
$24.9 billion
NASDAQ

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