GEMCORE is seeking an experienced and strategic Manager, Operational Excellence to lead process improvement activities that provide a more efficient, streamlined, and documented workflow. Ensure all internal processes, procedures, and operational systems are functioning as required for lean operational efficiency. Key Responsibilities: • Implement Lean methodologies to drive process optimization and operational efficiency across multiple departments. • Identify needs and inefficiencies, then assume project lead responsibilities to ensure seamless execution of initiatives, including timeline management, stakeholder coordination, and deliverable tracking • Partner with cross-functional teams to drive continuous improvement initiatives and ensure alignment with business objectives. • Facilitate value stream mapping, root cause analysis, and other Lean tools to identify inefficiencies and areas for improvement. • Support senior leadership in executing operational strategies that improve key performance metrics, enhance customer value and drive long-term business growth. • Define, collect, and analyze operational metrics to identify bottlenecks and improve operational efficiency. Recommend data-driven decisions. • Explore the integration of new technologies, including automation and AI, to further streamline processes and increase operational agility. • Drive the progress and impact of improvement initiatives, ensuring they deliver measurable business results. • Develop, plan, and implement quality methods which assure all processes and services meet internal and external customer expectations. • Support internal department's management team in establishing accountable methods of performance. • Thoroughly examine and document operating practices through internal audits; create and/or modify SOPs. Monitor to ensure SOPs are being followed appropriately. Qualifications: • Excellent knowledge of project management methodology, principles, and practices. • ISO or Six Sigma certification preferred but not required. • Strong analytical skills and ability to make data-driven decisions. • Background in the healthcare field preferred. • Excellent communication skills, with the ability to influence at all levels of the organization. • Ability to think critically and conceptually. • Some experience in change management. • Bachelor's degree in engineering, operations, or supply chain; or 10+ years of relevant business experience.