Bachelor's degree in Business, Engineering, Operations, Supply Chain, Project Management, Quality, or related field, or equivalent experience.
5+ years in continuous improvement, operational excellence, quality, management systems, compliance, internal controls, or auditing.
Knowledge of ISO management systems and internal auditing practices.
Proven ability to lead cross-functional teams and influence stakeholders effectively.
Strong skills in analysis, facilitation, communication, and project management.
Ability to manage competing priorities and maintain detailed records.
Sound judgment and attention to detail.
Responsibilities
Lead cross-functional initiatives improving safety, quality, cost, and customer outcomes.
Identify and resolve operational issues using root-cause analysis and corrective actions.
Conduct project closeouts, documenting lessons learned and ensuring actions are tracked.
Establish metrics for continuous-improvement activities and their benefits.
Champion the Business Operating System (BOS) and ensure compliance across projects.
Develop and refine work policies and procedures with process owners.
Coordinate performance management processes, including goal-setting and KPI reporting.
Benefits
Opportunity for professional growth and advanced training in industry standards.
Collaborative work environment fostering cross-functional teamwork.
Engagement with leadership and opportunities to influence strategic decisions.
Commitment to operational excellence and continuous improvement initiatives.
Support for maintaining industry certifications and compliance.
Full Job Description
Your Tasks:
Operational Excellence and Continuous Improvement
Lead cross-functional improvement initiatives that strengthen safety, quality, delivery, cost, cash and customer outcomes.
Identify recurring operational and project issues, facilitate root-cause analysis, and drive corrective and preventive actions through verified closure.
Lead project closeout and lessons-learned sessions, converting findings into reusable standards and tracked improvement actions.
Establish methods to prioritize, charter, monitor and report continuous-improvement activities and measurable benefits.
Promote accountability, standard work, fact-based decision-making and sustained improvement.
Business Operating System Governance
Own and serve as the local champion for the Business Operating System (BOS), including governance, deployment, maintenance and periodic review.
Partner with process owners to develop and improve policies, procedures, work instructions, process maps, templates and standard work.
Define document ownership, review cycles, approval requirements and change-control expectations.
Coordinate the local implementation of global business-system and continuous-improvement requirements, escalating gaps when local operational needs differ.
Facilitate process standardization across functions and sites while maintaining necessary customer, regulatory and operational requirements.
Strategy Deployment and Performance Management
Coordinate the annual company goal-setting and deployment process, including alignment, ownership, measures, targets and review cadence.
Maintain visibility into progress against strategic objectives and facilitate escalation and recovery planning for off-track goals.
Coordinate leadership dashboards, KPI reporting and performance updates with clear definitions, ownership, data sources and action tracking.
Analyze performance trends and translate findings into focused improvement priorities and leadership decisions.
Management Systems, Audits and Internal Controls
Coordinate certification, surveillance and recertification activities for applicable management systems, including ISO 9001, ISO 14001 and ISO 45001.
Develop and maintain the internal audit program, including schedules, auditor coordination, findings, corrective actions and closure verification.
Coordinate quarterly Internal Control System audits and track findings, owners, deadlines, supporting evidence and completion.
Support external audits and information requests by coordinating documentation, subject-matter experts, responses and follow-up actions.
Monitor audit readiness and communicate material risks, recurring findings, systemic issues and overdue actions to leadership.
Preserve audit objectivity by coordinating with process owners and independent auditors when directly responsible for the process being reviewed.
Customer and Cross-Functional Improvement
Coordinate customer-experience improvement activities with Sales and other responsible functions, including issue trends, ownership and progress reporting.
Build cross-functional and multi-site partnerships to remove barriers, clarify accountability and sustain improvements.
Facilitate workshops, process reviews and leadership discussions with clear decisions, action owners and deadlines.
Perform other related duties as assigned.
Your Skills:
Required Qualifications
Bachelor's degree in Business, Engineering, Operations, Supply Chain, Project Management, Quality or a related field, or equivalent relevant experience.
Five or more years of experience in continuous improvement, operational excellence, quality, management systems, compliance, internal controls, auditing or a related function.
Working knowledge of ISO management systems, internal auditing, corrective action, root-cause analysis, process documentation and performance management.
Demonstrated ability to lead cross-functional initiatives and influence stakeholders without relying on direct authority.
Strong analytical, facilitation, written communication, presentation, project-management and organizational skills.
Ability to manage competing priorities, maintain accurate records and drive actions through completion.
Sound judgment, integrity, attention to detail and the ability to provide constructive challenge.
Preferred Qualifications
Experience within a manufacturing, engineering, automotive or project-based environment.
Lean, Six Sigma, ISO auditing, quality management, project management or change management training or certification.
Experience with KPI dashboards, data visualization, workflow tools and document-control systems.
Experience coordinating global or multi-site process deployments.
Experience presenting performance insights, risks and improvement recommendations to senior leadership.
