About the Role

The Manager of Student Records & Registrar leads BU Wheelock's student records operations, with a focus on student experience, student record integrity, degree progress, graduation eligibility, and processing of student academic actions. Reporting to the Assistant Dean of Enrollment & Student Success, this role oversees high-volume student records workflows, provides managerial direction for records-related processes, and serves as a key liaison among students, student services, graduate admissions, academic programs, and central university offices. The Manager of Student Records monitors student progress, resolves records issues, and supports consistent application of academic policies in collaboration with the Associate Dean for Academic Affairs.

Position Logistics

This is a full-time, 40 hours per week position with access to the University's comprehensive benefits plan. This position will have an office on BU's Charles River Campus and will be eligible for a hybrid work schedule of up to two remote days per week.

Essential Functions

The responsibilities outlined below represent the primary functional areas of this role. These essential functions are intended to provide a general overview and are not a comprehensive list of day-to-day tasks.

Student Records Operations (35%)

• Oversee the daily operations of BU Wheelock's student records function, including management of high-volume email requests, student inquiries, records-related workflows, and timely responses to students, faculty, staff, and university partners.
• Provide managerial direction for the processing of student-related academic actions, including course grades, incompletes, transfer credits, course waiver credits, add/drop requests, overload approvals, leaves of absence, withdrawals, verification requests, and changes of status.
• Monitor workflow volume, assign or coordinate work as appropriate, ensure timely resolution of requests, and support consistent service standards. Maintain process documentation, timelines, templates, and internal guidance related to student records and academic action processing.

Data Management (25%)

• Manage the accuracy of student academic records across undergraduate, graduate, and non-degree student populations. Review and maintain key student record data, including student group assignments, sub-plans, projected graduation terms, enrollment status, academic record updates, and approved exceptions.
• Identify and resolve student record discrepancies in coordination with advising, student services, academic programs, Graduate Admissions, and central University offices.
• Ensure records are maintained in accordance with university policies, FERPA, and applicable procedures.

Degree Progress/Graduation Reporting (25%)

• Manage Degree Progress Reports and related academic record adjustments to support accurate tracking of student progress toward degree completion. Review student records for degree applicability, approved exceptions, transfer or waiver credits, requirement completion, and projected graduation timelines.
• Coordinate graduation audits, graduation eligibility review, graduation status updates, and degree conferral processes.
• Partner with advising, student services, academic programs, and central University offices to resolve degree progress issues and support students' timely completion of academic requirements.
• Serve as a resource for questions related to degree progress, graduation clearance, degree requirements, and student record updates affecting graduation eligibility.

Academic Policy/Compliance (15%)

• Support consistent application of academic policies and student records procedures in collaboration with the Assistant Dean of Enrollment & Student Success, Associate Dean for Academic Affairs, student services, and academic programs. Assist with records-related aspects of academic policy implementation, student progress concerns, and compliance-related matters.
• Serve as a key point of contact for Graduate Admissions on enrollment transitions, non-degree student management, and related records processes. Coordinate with advising and student services to support students experiencing progress, status, or records-related issues.

Other duties as assigned.

Required Skills

Minimum Qualifications:

• Bachelor's degree required or equivalent combination of education and experience.
• Three years of progressively responsible experience in student records, registrar operations, enrollment services, academic advising, or a related area of higher education administration.
• Strong organizational skills with demonstrated ability to manage high-volume, deadline-driven workflows accurately.
• Exceptional attention to detail in data entry, record review, and data processing.
• Strong written and verbal communication skills and ability to work effectively across teams and departments.
• Ability to interpret, apply, and communicate policies consistently and equitably.
• Experience with student information systems (SIS) or database platforms for records management.
• Working knowledge of FERPA and student data privacy requirements.

Preferred Qualifications:

• Master's degree in higher education administration, education, or related field.
• Five or more years of experience in registrar operations or student records.
• Proficiency with PeopleSoft Campus Solutions, Ellucian Banner, Slate, or comparable SIS platforms.
• Experience identifying and resolving data discrepancies across large or complex student record datasets; comfort with Excel or comparable tools for data review and quality control.
• Experience developing and maintaining process documentation, standard operating procedures, or workflow guides.
• Prior experience providing managerial direction, workflow coordination, or formal supervision in a student records or enrollment services environment.

Compensation: The salary range for this position is $75,000 to $90,000 annually. This range is based on factors such as experience, qualifications, and the overall scope of the role. Please note that the final salary offered may vary depending on these factors.

Confidential Data: All information (written, verbal, electronic, etc.) that an employee encounters while working at Boston University is considered confidential. Employees must adhere to University and departmental policies, guidelines and procedures; and all applicable laws and regulations at all times.