Job DescriptionUW Medical Center - Montlake - Emergency Department Registration/Admitting has an outstanding opportunity to hire a
Manager of Program Operations. WORK SCHEDULE- 100% FTE (40 hours per week)
- Monday - Friday
- Day Shift: 8:00 AM - 4:00 PM
POSITION HIGHLIGHTS- Provide operational leadership for Emergency Department Registration and Admitting at Montlake Hospital.
- Ensures efficient, accurate, and compassionate patient intake experiences while supporting revenue cycle integrity and regulatory compliance.
- Leads teams in a fast-paced, high-volume environment and collaborates across departments to drive continuous improvement and patient satisfaction.
PRIMARY JOB RESPONSIBILITIES- Lead and oversee daily operations of patient access teams across ED, Admitting, clinic, and surgical check-in areas.
- Ensure timely, accurate patient registration, admissions, insurance verification, and point-of-service collections.
- Develop and optimize workflows to balance speed and accuracy, particularly in emergency department settings.
- Hire, train, supervise, and evaluate staff, ensuring appropriate staffing levels for 24/7 operations.
- Monitor data accuracy for patient demographics and insurance to support clinical care and billing processes.
- Ensure compliance with EMTALA, HIPAA, and all applicable regulatory requirements.
- Conduct audits, analyze issues, and implement corrective actions to improve quality and performance.
- Collaborate with clinical and administrative departments to enhance patient experience, operational efficiency, and financial outcomes.
REQUIREMENTS- Bachelor's degree in Health Administration, Business Administration, Public Health, or related field.
- Minimum of 4 years of experience in healthcare patient access or a related field, with emphasis on revenue cycle processes.
- An equivalent combination of education and experience may substitute for stated requirements.
Compensation, Benefits and Position DetailsPay Range Minimum:$80,292.00 annual
Pay Range Maximum:$120,444.00 annual
Other Compensation:Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:First Shift (United States of America)
Temporary or Regular?This is a regular position
FTE (Full-Time Equivalent):100.00%
Union/Bargaining Unit:Not Applicable
