Manager of Maintenance Operations

Employment Type: Regular Full Time

Hours of Work: 35

Job location: Kitchener Operations Facility

Pay: $128,524 To $160,654 Annual

Grade/Band: 12

Job Posting Start Date: 8/11/26

Job Posting End Date: 8/21/26

Job Description:

Overview

In this pivotal leadership role, you will be responsible for the planning, coordination, and delivery of road maintenance services across the City's transportation network. You will lead a large operational team responsible for maintaining roads, sidewalks, curbs, gutters, catch basins, and related right-of-way infrastructure while ensuring services are delivered safely, efficiently, and in accordance with legislative requirements and service standards.
This position plays a critical role in seasonal operations, emergency response, winter maintenance, contract management, budget oversight, and strategic planning.

Responsibilities

Operational Leadership

• Lead and provide direction to a team of Operations Supervisors responsible for roadway maintenance activities.
• Develop annual work plans, service priorities, and operational objectives that align with divisional and corporate goals.
• Ensure the effective deployment of staff, equipment, fleet resources, and contractors.
• Monitor service delivery performance, productivity, quality standards, and customer service outcomes.

Strategic Planning & Asset Stewardship.

• Participate in long-term infrastructure planning, capital forecasting, and divisional strategic planning initiatives.
• Develop and administer annual operating budgets while contributing to long-range financial planning.
• Evaluate maintenance programs and recommend improvements based on service demands, asset condition, legislative requirements, and industry best practices.

Winter Maintenance & Emergency Management

• Provide leadership during winter control operations, severe weather events, flooding, and other emergencies.
• Make critical operational decisions regarding staffing, equipment utilization, contractor deployment, and service priorities.
• Ensure the City meets legislated maintenance obligations and public safety requirements during emergency situations.

People Leadership

• Foster a culture of safety, accountability, innovation, and continuous improvement.
• Lead recruitment, coaching, performance management, and workforce planning activities.
• Support leadership development among supervisors and promote effective labour-management relationships.
• Ensure compliance with collective agreements, corporate policies, and workplace legislation.

Stakeholder Relations

• Respond to complex and high-profile public concerns and service requests.
• Represent the City in meetings with regional partners, consultants, neighbouring municipalities, media, and community stakeholders.
• Prepare reports, recommendations, and presentations for senior leadership, committees, and Council as required.
• Perform other duties as assigned.

Education

• Minimum three-year degree or diploma in Civil Engineering Technology, Construction Management, Public Works, Municipal Operations, or a related discipline.

Experience

• Minimum seven years of progressively responsible experience in municipal operations, public works, road maintenance, infrastructure management, or a related field.
• Demonstrated leadership experience supervising operational and supervisory staff within a unionized environment is preferred.

Skill Equivalency (if applicable)

Applicants will be considered if a combination of their education and experience meets the following pre-determined skill equivalency:

• 2-Year Diploma (or 2-Year Specialized Post Secondary Program) with 10 or more years' related and relevant experience OR
• 4-Year Honours Degree with minimum 4 years' related and relevant experience

Additional Requirements

• Valid MTO G class driver's license in good standing.

Knowledge, Skills, and Abilities

• Strong knowledge of road maintenance practices, construction operations, fleet utilization, and public works service delivery.
• Experience managing budgets, work programs, operational performance measures, and resource allocation.
• Excellent leadership, problem-solving, negotiation, and decision-making abilities.
• Strong communication and stakeholder management skills, including the ability to address public concerns and present to senior leadership or Council.
• Provide Drivers Abstract at your own expense as a condition of employment.
• Proficiency with municipal asset management and work management systems, along with Microsoft Office applications.
• Reliable with a good attitude and employment record.

Department: INS-Infrastructure Services Department

Division: INS-Roads and Traffic Division

Union Code: Non Union, Management

Req Id: 1025

Job Code: 0617

Number of Openings: 1