DescriptionManager of Information Technology (IT) to oversee daily IT operations and ensure consistent, reliable support throughout the organization. As an $80M nonprofit social enterprise with more than 900 diverse employees, the organization depends on technology to enable connectivity, operational efficiency, and scalable service delivery.
This role will focus on leading a small internal team of technologists and managing vendor relationships. An ideal candidate for this role will be comfortable working across varying levels of IT maturity, customer-service focused, and willing to roll up their sleeves and get hands-on when necessary.
Location: SeaTac and Seattle, WA Hybrid
Wage Range: $130k - $170k Annual Salary
Schedule: Monday - Friday; 8 am - 5 pm
Benefits: - Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
- 17 Accrued Paid Time Off Days Annually
- 7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
- Parental Leave & Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program, including six free therapy sessions per year
- Opportunity to become a mentor or mentee through NWC's Mentorship Match program
- Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/ Key Responsibilities:- Manage a team supporting multiple locations with a variety of corporate IT operations disciplines, including service desk, infrastructure, networking, identity and endpoint management
- Establish and maintain clear IT standards, procedures, and documentation, including SOPs and knowledge base articles, so that work is consistent and repeatable
- Lead continuous improvement through policies, standardization, and processes enhancing service delivery and availability
- Manage Hardware, software, and system inventory, including purchasing, maintenance, and vendor negotiation and coordination
- Monitor IT systems for issues or risks and take action to prevent disruptions or data loss
- Maintain secure and compliant technology environment aligned with company standards and best practices
- Evaluate new or existing technology tools and make practical recommendations to improve reliability and efficiency
- Lead and support the IT team, including hiring, training, performance feedback, and day-to-day work direction
- Collaborate with stakeholders to determine business and systems requirements to recommend/deliver IT solutions
- Collaborate with leadership to support budgeting, planning, and execution of technology initiatives
- Create and track service metrics, including SLAs, uptime, response times, reliability, and operational health
- Manage vendor relationships, ensuring optimal performance of outsourced IT services and solutions
Requirements:- Bachelor's degree in computer science or related field, or equivalent work experience.
- 5+ years of IT leadership experience with direct ownership of core corporate systems and IT operations in a multi-site environment
- 5+ Years of experience providing IT support for an organization using the Microsoft Technology stack, including Azure, 365, Teams, Power, Entra ID, Intune, Defender, Purview, Sentinel, Secure Service Edge, etc.
- Experience leading IT projects/initiatives from idea to completion
- Experience in nonprofit, education, healthcare, or social enterprise environments preferred.
- Familiarity with compliance frameworks such as HIPAA, SOC 2, or related standards preferred.
- Experience supporting distributed or hybrid workforces preferred.
- An understanding of accessibility and inclusive technology practices is preferred.
- Demonstrated forward-thinking, hands-on leader who takes ownership and drives outcomes
- Strong analytical, organizational, and communication skills
