Description

The Manager of Desktop Support and Operations is a full-time, in-person role reporting directly to the CIO and leads the extremely capable Desktop Support team. The ideal applicant will have several years of personnel and IT management experience, with demonstrated technical, interpersonal, and communication skills.

Essential duties and responsibilities

Daily operational oversight

• Lead and mentor the Desktop Support team, providing individualized support, direction, and leadership through example
• Prioritize team efforts, oversee Service Desk tickets, and maintain communication and schedules to ensure consistent coverage
• Serve as one of the primary points of contact for executive staff inquiries
• Respond to end-user IT security issues and contribute to overall information security efforts
• Manage IT-related building maintenance requests, vehicle upkeep, and workspace assignments

Asset and vendor management

• Oversee fleet management, inventory, and lifecycle
• Serve as the liaison for IT vendors, primarily for printing and desktop software
• Oversee the implementation and maintenance of software primarily for lab and desktop environments and internal tools

Strategic planning and governance

• Work with the IT Administration team to develop a zero-based budget each year in support of Desktop operations as well as capital projects
• Lead end-user computing, printing, inventory, and security projects, working with other IT and campus teams
• Help develop, implement, and monitor policy and standards affecting Bard's computing environments

Qualifications

• Five or more years of IT management experience is required
• BA/BS degree or equivalent experience
• Strong interpersonal, organizational, problem-solving, written, and oral communication skills
• Attention to detail, self-motivation, and the ability to work with minimal supervision
• Strong awareness of the principles of information security and its application for end-user systems
• Willingness to carry a mobile phone and remain on-call for rare emergencies
• Physical ability to lift 30lbs and work daily in an office environment

Application Instructions

Please provide a cover letter, resume, contact information for three professional references, and at least two samples of your creative work to Interfolio by following this link: https://apply.interfolio.com/188355.

Samples of creative work might include code, documentation, writing samples, project plans, technical diagrams, or representative customer correspondence.

Compensation: $81,000-$85,000 annually

This salary range reflects the College's good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity.

Benefits Overview

We are pleased to offer our full-time employees an excellent benefit package which includes multiple health insurance options; TIAA retirement plans; generous vacation, sick, and personal time; and more. To learn more about employee benefits and eligibility at Bard College, please visit https://www.bard.edu/humanresources/benefits/.