Summary

The Manager of Audio Visual (AV) Services supports The Museum of Flight's mission by leading a team of AV professionals who provide technical support for events, exhibits, and programs, while also creating engaging audio and video content for marketing, digital platforms, social media, and other Museum needs. This role combines hands-on technical expertise with team leadership, ensuring high-quality AV services, and compelling content that connects with diverse audiences. The manager must balance vendor management and risk associated with hardware and delays. Working closely with internal and external partners, the Manager helps bring ideas to life, delivers excellent customer service, and coaches the team to produce outstanding results.
Essential Duties & Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

1. Lead the planning, prioritization, delivery, and resource management of Audio Visual (AV) services, projects, and initiatives that support Museum operations, exhibits, programs, and external clients to ensure that events are delivered in a timely, professional, and customer-focused manner.
2. Supervise, coach, and develop assigned staff by setting expectations, assigning and reviewing work, providing regular feedback, evaluating performance, supporting professional development, and addressing performance or conduct concerns in alignment with Museum policies and operational needs.
3. Oversee the inventory, procurement, maintenance, and lifecycle management of AV equipment used for theaters, exhibits, content creation, meetings, and special events. Negotiate vendor pricing and service agreements, maintain accurate records, and provide status reports as needed.
4. Collaborate with Facilities and other Museum departments to ensure building infrastructure, space, power, and cooling requirements adequately support current and future AV technology needs.
5. Lead the design, setup, operation, and teardown of AV services for exhibits, events, and productions, as well as all phases of audio and video content creation, including pre-production, production, and postproduction.
6. Collaborate with the Digital Archives department, to coordinate the management and preservation of the Museum's AV digital media archives, ensuring recorded content is securely stored, organized, accessible, and maintained for future use.
7. Stay current with emerging AV technologies, industry standards, and best practices to support innovative exhibits, presentations, and digital content initiatives.
8. Develop, manage, and report on the department budget, balancing operational needs with strategic priorities and collaborating with other Museum teams to align resources with organizational goals.
9. Develop, manage, and track assigned operating and project budgets, including forecasting resource needs, monitoring expenditures, identifying variances, and recommending adjustments to support operational priorities and fiscal accountability. Partner with Museum departments to integrate AV requirements into exhibits, programs, events, and other organizational activities.
10. Perform other duties as assigned.

Qualifications

Education & Experience

• Associate degree in Audio Visual Technology, Media Production, Communications, or a related field required. Bachelor's degree preferred. Equivalent combinations of education and experience may be considered, in lieu of degree.
• Four (4) years of progressively responsible experience working with a wide range of Audio-Visual equipment and systems, including sound systems, video recording and editing equipment, motion picture projection and playback systems, lighting systems, and computer-based technologies.
• Four (4) years of supervisory or leadership experience, preferably overseeing technical teams or operations.

Knowledge

• Advanced knowledge of Audio-Visual technologies, equipment, industry standards, and best practices.
• Knowledge of low-voltage electrical and electronic systems, including applicable safety standards.
• Working knowledge of copyright regulations and music licensing practices preferred.

Skills

• Strong project management skills (e.g., Asana, Smartsheet, MS Project) including planning, prioritization, budget management, and performance measurement.
• Excellent verbal and written communication skills with strong customer service orientation.
• Strong organizational skills with the ability to manage multiple projects, deadlines, and competing priorities.
• Proficiency in evaluating operational needs and implementing effective solutions.

Abilities

• Demonstrated ability to lead, develop, and motivate diverse teams through effective scheduling, training, coaching, performance management, and staff development, fostering engagement, accountability, and high performance.
• Ability to establish and maintain productive relationships with vendors, contractors, and service providers.

License & Certification

• Ability to obtain and maintain required in-house certifications, including operation of equipment such as scissor lifts.
• Must have Scissor Lift License and/or attend required training provided in-house within 90 days of employment. MEWP or BOOM Lift license training.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular work schedule is typically Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Occasional evening and weekend work is required to support Museum programs, exhibits, and events.
• Onsite attendance is essential to the successful performance of this role.
• Minimal travel is expected.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift up to 30 pounds with or without assistance
• The ability to bend, carry, reach to the side, front and overhead, push, pull, focus, walk, stand, twist and squat are occasional requirements in a normal education or office setting
• The ability to maintain balance and work safely on catwalks, elevated platforms, and lift equipment.
• Ability to work around low-voltage electrical systems and mechanical equipment.
• This position works under normal office conditions that include repetitive wrist and arm movement and long periods of sitting or standing.

Benefits

The Museum of Flight offers full-time employees a generous and comprehensive benefits package which includes medical, dental, vision, flexible spending accounts, a 403(b) retirement plan with a 5% match after 1 year of service, Employee Assistance Program, as well as company paid life insurance, Accidental Death and Dismemberment, and long-term disability.
Paid-Time Off

Our paid time-off plans include 2 weeks of accrued sick leave and 2 weeks of vacation (80 hours each) per year, 10 paid holidays, and 2 floating holidays.
Compensation

The annual salary range for this position is $69,700 to $97,000 depending on experience.

Should you receive an offer, please expect that it can fall anywhere within this range. A multitude of factors will determine a fair salary based on the following: scope of role within the organization, years of relevant experience, specific skills, and evaluation of capability to execute in role successfully (among other critical factors).
Important Information

The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA+ individuals to apply.

Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

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