The Radiation Oncology Department at the Sylvester Comprehensive Cancer Center/UHealth System has an exciting opportunity for an Ambulatory Clinic Nurse Manager.

SUMMARY

The Ambulatory Clinic Nurse Manager will be responsible for daily clinical operations of the assigned clinic(s). Assures coordination of patient care through evidence based standards, regulatory requirements, and organizational policies and compliance with all clinical safety standards. The nurse manager will promote professional practice models that encourage staff collaboration, committee participation, and organizational involvement. She/he will utilize data to facilitate excellent customer satisfaction. The unit will be managed according to approved yearly budget and will utilize data to justify any appropriate variances. In addition she/he will enforce professional staff behaviors that facilitate positive relationships among colleagues, physicians, administration, and other hospital personnel.

JOB FUNCTIONS

Clinical Management:

Responsible for the management of the daily operation of patient care, compliance with nursing standards, patient satisfaction, and clinical performance improvement. Responsible for patient flow throughout designated clinical areas. Identifies patient flow barriers both internal and external to the clinical operation, and provides and/or implements improvement solutions. Responsible for assuring patient care is delivered in alignment with hospital mission, and nursing department goals and objectives. Responsible for insuring clinic(s) are adequately staffed and personnel are appropriately trained for their given assignments in order to provide safe, quality care. Responsible for assuring staff compliance with mandatory education, licensure requirements, continuing education, and applicable certifications and professional practice standards. Responsible for the utilization and maintenance of appropriate nursing care plans and assessment standards. Responsible for assuring unit(s) are prepared for Joint Commission surveys and inspections from regulatory agencies. Responsible for the collection of data to ensure performance improvement and optimal customer service standards. Provides timely reports as requested. Coordinates with superiors and Human Resource department the management of personnel to include recruitment, retention, employee incentive and evaluation, and disciplinary actions. Provides insight on unit operations to nursing leadership to assist in the development of strategic planning and departmental expansion. Assists with the development/revision and review of clinical policies and procedures.

Financial Management:

Responsible for capital and operational budget planning and budgetary compliance. Responsible for timely and accurate data collection of patient volumes, unit expenses, unit revenue, performance improvement information, patient satisfaction, and other pertinent information that demonstrates the operations of the unit(s). Reconciles expense receipts with budget report to ensure accuracy. Provides timely reports, as requested, on all data collected. Maintains appropriate records of employee attendance, tardiness, and non-productive time such as sick and vacation time, administrative leave, and Leave of Absence. Maintains records and systematic management of inventory such as biomedical equipment, capital equipment, supplies, and miscellaneous computer hardware.

Patient and Patient Family Education:

Assures nursing staff assess patient and family educational needs. Assures staff receives adequate education regarding a variety of disease processes, therapies, and new protocols. Assures nursing staff is knowledgeable in arranging consults with other departments as appropriate to address patient changing needs and/or medical status. Assists the staff to utilize and/or adapt teaching protocols to set goals for the individual patient/family teaching plan.

Staff Competency, Education, and Performance Evaluation:

Assures all staff receives a formal orientation plan and preceptor. Evaluates effectiveness of the general and clinical orientation. Assures completion of competency based assessment documentation. Systematically and continuously evaluates staff learning needs utilizing competency-based criteria. Assures all staff meets mandatory continuing education requirements, and yearly hospital based competencies. Formally evaluates each staff member yearly. Maintains documentation of job performance, personnel actions, and additional professional contributions to the unit and/or organization. Assures cross-training to other departments is documented and accurate. Maintains educational documentation requirements of the hospital. Provides ongoing coaching to all staff with the goal of improving critical thinking and technical skills.

Performance Improvement:

Assists in the development and implementation of performance improvement programs in compliance with JCAHO standards and other regulatory agencies. Collects data to evaluate patient flow and trends. Through data collections, identifies changing needs for internal processes, and implements change accordingly. Collaborates with leadership for processes flow issues external to the clinic(s). Identifies opportunities for improved clinic(s) efficiency, patient flow, and customer service. Investigates clinical and practice variances and conducts follow-up action plans as appropriate.

Committee Participation:

Performance Improvement team and Nursing Shared Governance Counsels and others as appropriate. Demonstrates knowledge of the Quality Assurance/Performance Improvement program for the designated unit. Coordinates unit PI program and submits reports in a timely manner. Participates in shared governance and appropriate practice counsels.

Communication/Patient Satisfaction:

Leads by example to provide service excellence by communicating in a cooperative, positive and professional manner. Displays courtesy toward customers by introducing self and addressing customer by name. Meets customers' expectation by listening, seeking solutions to potential and actual problems, and demonstrating sensitivity and awareness of others. Follows through to ensure that established expectations are satisfied; keep customers informed of progress. Works effectively and cooperatively in groups/teams to ensure quality patient care.

Professional Accountability:

Assumes responsibility for self-improvement by attendance at in-service classes, staff meetings, and education related to personal growth and departmental needs. Attends all mandatory in-services. Actively supports and participates in performance improvement activities. Seeks/accepts training to learn new skills and maintain current competencies. Obtains appropriate continuing education credits. Participates in appropriate professional organizations. Maintains professional certifications/licensure in active status. Demonstrates dependability/reliability by promptly reporting to work when scheduled. Assists other team members as appropriate. Other duties as assigned by the Department Director.

MINIMUM QUALIFICATIONS

• Graduate from accredited school of nursing.
• Florida nursing license and CPR HIV, Domestic Violence, Medication Errors BLS Certification
• BSN required MSN preferred
• Three years recent management and clinical experience in a large multidisciplinary outpatient clinic/facility.
• Strong interpersonal communication skills.
• Proven track record of building relationships with physicians, and key staff members.
• Excellent English verbal/written skills are necessary.
• Moderate to advanced computer literacy and skills
• Excellent presentation skills are necessary.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Job Status:
Full time

Employee Type:
Staff