Position SummaryThe incumbent will focus on developing the Samsung Sell-out Platform for mobile products and the business expansion of Samsung Care+ and Samsung Finance+. This role will also support in Trade In business management for SECA. This role ensures that Samsung Canada continues to offer consumers innovative sell-out platforms that are seamlessly integrated across the channels by working with identified partners and internal stakeholders. This role will support the business development elements of the Samsung Care+ and Samsung Finance+ working collaborative with the global teams to gain insights on market performance and share best practices and those that can be implemented in Canada. This role will also work closely with HQ and North American counterparts to grow the business.
Role and ResponsibilitiesEssential Duties and Responsibilities:Samsung Mobile Sell-out Platform Development- Support the Sell-out platform strategy (Trade In / RV) in collaboration with the MXLT.
- Support multiple phased projects, including working with internal stakeholders and partners to deliver project and business objectives.
- Develop reporting and business management tools
- Manage partner relationship; liaise with partner to manage the trade-in program in D2C channel and in partner channels collaborate with PM, Marketing, Legal and customer service teams to design, finalize & implement the trade-in promotional offers
Samsung Care+ & Trade In / RV Business Development- Liaise with partner to manage the SC+ program structure and operations in DtC channel and in partner channels (national Retail, Carrier)
- Report on, and oversee SECA's Trade In program management. This includes vendor management, and rate negotiations with support of senior MX leadership team
- Collaborate with PM, Marketing, DtC, Legal and CS teams to design, finalize & implement the Trade and SC+ promotional offers
- Manage the T&Cs and SOWs for Trade In / SC+ promotional offers
- Manage SOWs for Trade In / SC+ product development and enhancement in collaboration with external Partner
- Support and Follow-up on Partner invoices submissions, internal legal and financial processes to ensure execution excellence for Samsung Care+ and other programs Work with Marketing Team to finalize SC+ promo assets
- Drive business visibility through recurring weekly reports, comprehensive monthly analytics, and key attach-rate performance evaluations
- Enhance SECA's device protection program - market analysis, competition benchmark, pricing analysis, promotion performance analysis
- Drive new service initiatives to improve program performance and increase Trade In & SC+ adoption
- Drive new initiatives to expand SC+ channel coverage in National Retail and Carriers
- Drive new initiatives to improve Trade In rates for SECA
Supervise and Manage MX Service Operations- Responsible for having oversight of the day-to-day operations and administration of the various Mobile services of digital marketing programs and platforms such as Trade In, Samsung Care+, Samsung Finance+, Samsung Wallet, Samsung Health, and Galaxy Store.
Skills and QualificationsExperienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Normally receives little instruction on day-to-day work and receives general instructions on new assignments
• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience
The salary range for this role is expected to be between $93,000 to $128,000 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy.
The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.
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