Job Function:
Legal & Compliance
Job Sub Function:
Enterprise Compliance
Job Category:
Professional
All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Washington, District of Columbia, United States of America
Job Description:
We are searching for the best talent for Manager, MT Privacy Support Services to join our Privacy organization. This position is located in New Brunswick, NJ or Washington, DC.
An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.
Position Overview
The Manager, MT Privacy Support Services, is a key member of the MT Privacy Global Support Team responsible for providing expert operational guidance, hands‑on assistance, and process enablement to business partners across Commercial, R&D, and regional organizations. This role reports to the Director of Support Services and supports the execution of the Privacy Function Deployment Standard (PFDS) and helps the business, in their role as the first line of defense, to complete required privacy compliance activities and manage risks associated with personal data.
The Manager role within this Support Team will focus on lower-risk support and processes versus the Senior Manager roles.
Primary responsibilities of the MT Privacy Support Manager include:
- SPOC for Privacy Stewards to get answers and engage with GPO process owners
- PFDS deployment support
- Impact Assessment (XIA) support for Medium lower-risk matters Providing compliance guidance & XIA approval for lower-risk matters
Managers are well versed in the J&J Privacy Program and the essential GPO Global Processes, including but not limited to:
- Privacy Impact Assessments
- ROPAs
- Risk evaluations
- Third‑party privacy diligence
- Data Subject Rights (DSR) and individual rights operations
- Privacy policies, standards, incident support, audits, and self‑assessments
- Privacy tools, technologies, and user enablement
In addition, they have access to and are knowledgeable about the latest guidance on regulatory requirements.
Key Responsibilities
Business Support & Operational Guidance
- Provide subject‑matter support to business users, Privacy Stewards, and project teams as they complete PFDS‑required activities.
- Guide stakeholders through privacy workflows, tools, and documentation requirements across assigned functional areas.
- Troubleshoot process, access, and system issues; escalate complex matters to regional or global privacy leadership as needed.
- Ensure consistent interpretation and application of privacy policies, controls, and regulatory expectations.
Issue Resolution & Escalation Management
- Serve as an escalation point for questions or challenges raised by regional privacy leads, business teams, or partners.
- Address issues requiring detailed process knowledge, workflow clarification, or specialized privacy expertise.
- Partner with MT Region Privacy Directors to support regional consistency and resolve cross‑functional challenges.
- Partner closely with the GPO back-office teams who develop our programs, policies, standards, controls, processes and tools.
Process & Program Improvement
- Collect user insights, pain points, and recurring issues based on frontline support interactions.
- Provide actionable recommendations to Global Process Owners (GPO) to enhance privacy tools, processes, and operational standards.
- Participate in user testing, pilot programs, communications, and training initiatives supporting privacy program evolution.
Training, Enablement & Communication
- Develop or refine job aids, FAQs, guidance materials, and training content to support business adoption.
- Conduct live enablement sessions or targeted outreach to strengthen user understanding and compliance execution.
- Help ensure awareness of process changes, new requirements, and system updates.
Compliance Execution & First‑Line Support
- Support the business in meeting regulatory and internal privacy obligations across PFDS activities.
- Provide guidance during assessments, audits, incident reporting, and other compliance activities as assigned.
- Monitor workflow performance and proactively identify opportunities to improve completeness, quality, or efficiency.
Required Qualifications
- 3+ years of experience in privacy, data protection, compliance, risk management, or a related discipline.
- Demonstrated experience supporting operational processes, governance frameworks, or risk‑based workflows.
- Working knowledge of global privacy laws and regulatory concepts (e.g., GDPR, CCPA/CPRA, LGPD).
- Ability to translate privacy requirements into practical guidance for business teams.
- Solid analytical, problem‑solving, and issue‑resolution capabilities.
- Excellent communication and stakeholder management skills across diverse regions and functions.
Preferred Experience
- Experience working with enterprise‑level privacy tools (e.g., OneTrust) or GRC/workflow systems.
- Background in highly regulated, global industries (e.g., life sciences, healthcare, technology).
- Experience in process optimization, user support, or operational continuous improvement.
Role Flexibility and Impact
This role is intentionally designed for flexibility and may shift over time to support program growth, business needs, or rotating areas of specialization. Regardless of assignment, the Manager serves as a key enablers of the MT Privacy Program and is essential to bridging the needs of frontline business users with the strategic direction of global privacy governance.
Required Skills:
Preferred Skills:
Audit and Compliance Trends, Coaching, Compliance Management, Compliance Policies, Compliance Risk, Confidentiality, Consulting, Controls Compliance, Developing Others, Internal Auditing, Investigation Techniques, Legal Function, Legal Services, Policy Development, Process Improvements, Tactical Planning, Technical Credibility
The anticipated base pay range for this position is :
$102,000.00 - $177,100.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
