Overview: The Merchant Risk Manager is a key member of Paysafe's Risk team, responsible for overseeing fraud and risk monitoring activities across our operations. This role requires a solid understanding of fraud, financial crime, chargebacks, and payments, along with proven experience leading high-performing teams.
You will take ownership of daily monitoring processes, manage team performance, and foster a culture of excellence and accountability. As the first line of escalation for your team, you will be responsible for making informed decisions on cases within your sign-off authority. You will report to the Director of Risk and collaborate closely to optimize processes and drive operational improvements.
Responsibilities:- Oversee the day-to-day operations of the Merchant Risk team, ensuring schedules are maintained, queues are actively managed, and tasks are completed in a timely manner.
- Collaborate with peers and leadership to implement system and process enhancements that streamline and optimize the merchant risk function.
- Monitor team performance closely to ensure alignment with annual risk objectives.
- Conduct detailed reviews and analysis of merchant transaction volumes and chargeback activity.
- Educate merchants on proper card acceptance procedures and fraud prevention best practices.
- Support cross-functional projects and training initiatives as needed.
- Act as an escalation point for communication with Executives, Legal, merchants, and sales offices to resolve complex issues.
- Compile card brand and other regulatory reports to ensure compliance with Paysafe and sponsor bank requirements.
- Drive team performance and accountability, ensuring high-quality output and adherence to risk protocols.
- Review and approve escalated cases within delegated authority.
Requirements:- Bachelor's degree in Business or a related field of study or relevant experience in lieu of the degree
- Five plus (2+) years of experience managing an operational team (ideally in payments, Financial Crime, fraud or Risk)
- Five plus (5+) years' experience in risk, KYC, fraud, underwriting or financial crime in Payments
- Knowledge of various card brand (VI, MC, AX, DI) rules and regulations desirable
- Strong organizational and analytical skills
- Ability and willingness to take escalated cases and/or merchant calls, when required
- A solid sense of ownership and accountability
- Excellent communication (written and verbal) and interpersonal skills
- Strong attention to detail and ability to make real time, informed decisions
- Ability to work in team driven environment yet work independently to complete daily expectations and deadlines
Life at Paysafe:One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you'll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.
Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.
