Marriott International

Manager, Loyalty Finance

Marriott International • $90K — $120K *
Bethesda, MD 20817In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in finance, accounting, or financial data analytics.
  • BS/BA in accounting, finance, or related field preferred.
  • Advanced skills in MS Office, particularly Excel and PowerPoint.
  • Familiarity with loyalty programs is a plus.
  • Experience in the lodging/hospitality industry is preferred.
  • Knowledge of Marriott Systems, SmartView, or Tableau is advantageous.

Responsibilities

  • Partner with finance teams to develop and maintain reimbursement models for the Loyalty Program.
  • Maintain understanding of reimbursement and funding processes for the Loyalty Program.
  • Build relationships with Loyalty business partners to provide financial guidance and support operational performance.
  • Document and implement policies to resolve program and hotel issues with finance strategy.
  • Serve as a financial expert on Loyalty Program metrics and financials.
  • Conduct financial analyses for business modeling and evaluation for key stakeholders.
  • Prepare financial reports and variance analyses for stakeholder review.

Benefits

  • Collaborative work environment with cross-functional teams.
  • Opportunity to directly impact financial strategies for a leading loyalty program.
  • Access to advanced data analysis tools and resources.
  • Professional development opportunities in finance and hospitality sectors.
  • Challenging projects that enhance analytical and strategic skills.
Full Job Description
Job Description

JOB SUMMARY

Reporting to the Senior Director, Loyalty Performance, the Manager, Loyalty Performance will support the financial management of the Loyalty Program (Marriott Bonvoy), helping ensure its ongoing financial health and enabling achievement of the program's financial goals. This role will partner closely with the Finance Business Partner - Consumer Operations (FBP CO), Loyalty business partners, Marriott Business Services (MBS), IT, Tax, Legal, Financial Contract Compliance, and Revenue Management to execute financial and operational strategies that support the program's fiscal priorities.

The Manager will serve as a subject matter expert on Loyalty Program financials, leading efforts to compile, analyze, and translate complex data into actionable insights for the Global Loyalty team, continents, and other key stakeholders. A primary area of focus will be hotel reimbursements and program funding. In addition, the Manager will support departmental priorities by contributing to the execution of key initiatives and the continuous enhancement of systems and processes. The role requires the ability to synthesize information from diverse sources, identify opportunities, anticipate challenges, and drive strategies that deliver measurable business value.

CANDIDATE PROFILE

Education and Experience

Required

  • 5+ years of professional experience in finance, accounting, financial data analytics or related field.


  • BS/BA in accounting, finance, or related field preferred; or equivalent experience.


  • Strong MS Office skills, including advanced knowledge of Excel and PowerPoint, and data analytic tools.


Preferred

  • Loyalty Programs experience.


  • Lodging/hospitality industry experience.


  • Experience with Marriott Systems, SmartView, or Tableau.


CORE WORK ACTIVITIES

  • Partner with the FBP Loyalty team to develop and maintain financial reimbursement models for the Loyalty Program, ensuring alignment between program costs and benefits and supporting overall financial viability and leadership objectives.


  • Maintain a strong understanding of Loyalty Program reimbursement and funding processes, including financial calculations and stay data flows.


  • Build and maintain relationships with Loyalty business partners to provide financial guidance and support the development and implementation of strategies that improve financial and operational performance and owner transparency.


  • Partner with FBP CO leadership and the Loyalty business team to develop, document, and implement policies to address program, owner, or hotel issues, including identifying gaps and communicating solutions.


  • Serve as a subject matter expert on Loyalty Program financials.


  • Conduct ad hoc financial analyses for FBP CO leadership and key stakeholders, including evaluation of owner impacts, program enhancements, and other business or financial inquiries.


  • Prepare financial reporting and variance analysis for stakeholders.


  • Partner with stakeholders to develop and implement financial controls, as well as cost monitoring and reporting processes, to ensure accurate tracking of program costs and projections.


  • Analyze actual results versus budget/forecast and last year, identify key variances, assess impact on annual results, and identify reasons for discrepancies. Communicate financial impacts to stakeholders on a regular basis.


  • Establish and maintain collaborative relationships across the Program team and key stakeholders to ensure timely exchange of actionable financial information.


  • Ensure data integrity and accuracy through ongoing monitoring of key performance measures and periodic audits of reports; identify and resolve anomalies or inconsistencies.


  • Perform account reconciliations across systems, document discrepancies, and ensure compliance with accounting controls.


  • Communicate complex financial information clearly and concisely, both verbally and in writing, to ensure alignment on business objectives.


  • Perform other duties as required to support business needs.


LOCATION

  • This position will be based at Corporate Headquarters in Bethesda, MD

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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