Job DescriptionThis is a temporary position.
The FLEX Manager oversees the technical onboarding of new customers onto Procurement Services technology platforms, gathering critical data about the users, items, suppliers and programs in scope, building supplier/customer relationships in reporting and systems, and ensuring accurate system setup across different platforms. The role focuses on facilitating, validating, and optimizing the technical onboarding processes to support a seamless customer transition on to Procurement Services technology. The FLEX Manager also provides troubleshooting support to resolve any ongoing issues.
Required Experiences- 3+ years of experience working in a Procurement function, or in a function providing technical support to customers
- Experience using or supporting Procure-to-Pay platforms
Key Responsibilities- Lead end-to-end onboarding of new customers into the Procurement Services program including technology and reporting
- Conduct onboarding meetings and product demos to socialize the Procurement Services program to potential suppliers and customers
- Capture customer feedback and analyze insights and feedback to help enhance future iterations of the program
- Build and maintain strong supplier and customer relationships by driving a smooth, seamless transition into the program
- Troubleshoot and resolve ongoing issues, while continuously optimizing implementation processes to improve efficiency and overall customer experience.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
