Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 76555

The Role at a Glance

We are excited to bring on a highly motivated Claims Manager to our Long Term Disability Claims Organization!

As a Long Term Disability Claims Manager, you will provide leadership and direction to a team of claims specialists, technical claim specialists, and lead claim specialists. You will be responsible for the fair, ethical, accurate and timely management & payment of claims for your assigned area of responsibility. You will also be responsible for delivering best-in-class service to our customers, and claimants. You will also be providing leadership to continually improve our capabilities and results. This will be accomplished by supporting various initiatives that enhance our productivity and drive value for our clients. Lastly, you'll be accountable for managing the talent on your team in support of career growth & development.

What you'll be doing
• Evaluating individual team member performance and taking appropriate action to meet and/or exceed performance standards for assigned area of responsibility.
• Providing subject matter expertise to team members and internal/external stakeholders
• Providing training and development opportunities, including stretch assignments, for team members and giving honest and open feedback to aid in the development of talent.
• Establishing and implementing priorities, performance goals and objectives.
• Ensuring that top talent is hired and retained for your assigned area(s) of responsibility.
• Monitoring and assessing claim trends.
• Analyzing appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements.
• Meeting all applicable Performance Guarantees.
• Providing training guidance and support for new hires.
• Reviewing and resolving escalated issues and concerns.
• Meeting all established quality assurance benchmarks.
• Ensuring claims processing is consistent with applicable policies, procedures, and department guidelines.
• Developing and maintaining close customer ties, articulating customer needs, keeping priorities in focus with the desires and expectations of the customer.
• Collaborating with internal and/or external stakeholders to ensure effective service delivery of claims for your assigned area(s) of responsibility.

What we're looking for
• 5+ Years of experience in Long Term Disability Claims showcasing an increase in work responsibilities (Required)
• Leadership and/or managerial experience (Strongly preferred)
• 4 Year/Bachelor's degree (Strongly preferred)

Application Deadline

Applications will be accepted through September 18th, 2026, and the posting may come down earlier due to applicant volume.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $94,875 - $151,800 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.