Scotiabank

Manager, Linguistic Services Operations

Scotiabank • $90K — $120K *
Montreal, QC H1A 0A1In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's or master's degree in Translation
  • 5+ years managing translation services, ideally in a corporate setting
  • 7+ years in project management
  • 10+ years in the translation industry
  • Fluency in Canadian English and Canadian and Québec French, with working Spanish as a plus
  • Expertise with translation tech, MS Office, Adobe, and AI tools
  • Strong problem-solving, organizational, and leadership skills

Responsibilities

  • Lead team to enhance client relationships and leverage bank resources
  • Manage allocation of translation projects and team workload based on risk
  • Oversee lifecycle of linguistic technology tools, including upgrades and integration
  • Drive digital transformation and advocate for automation and AI in translation
  • Evaluate new technologies to keep the team innovative
  • Implement continuous improvement initiatives for all linguistic services
  • Coordinate with stakeholders on complex projects, resolving tech challenges

Benefits

  • Work from home flexibility
  • Possibility of non-standard working hours
  • Limited domestic travel
Full Job Description
Requisition ID: 266022

The Global Wealth Management Linguistics Services Operations Manager leads a team of translation project specialists and proofreaders, and holds ownership of the team's technology stack. This individual thrives in a dynamic, fast-paced environment, demonstrates strong leadership and organizational skills, and excels at managing multiple complex initiatives simultaneously while consistently meeting deadlines.

Is this role right for you? In this role you will:

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Leads a team of translator project specialists and proofreaders ensuring optimized capacity in the assignment of translation projects and manages the workload based on risk and priorities
  • Owns the lifecycle of all linguistic technology tools, including evaluation of new solutions, implementation, integration, upgrades, and retirement.
  • Champions digital transformation initiatives, including automation, AI-driven translation, and workflow optimization.
  • Continuously evaluates emerging technologies and trends to ensure the team remains at the forefront of linguistic innovation.
  • Drives strategic and continuous improvement initiatives to optimize the performance and efficiency of linguistic services, including the management and enhancement of all processes and technology tools (such as translation memories, terminology databases, CAT tools, and the team's portal), ensuring everything is properly documented.
  • Gives appropriate and constructive feedback to colleagues, coaches them to increase their level of autonomy with technology, and foster peer learning
  • Leads the management of complex projects that require creative and technology-driven solutions, collaborating with internal clients, technology partners, linguistics vendors, and stakeholders to set clear expectations, proactively plan ahead, and ensure the availability of resources and tools. Anticipates and resolves technological challenges with an innovative, out-of-the-box approach to project delivery.
  • Works with technology vendors to ensure tools performance, security and ease of use designs and delivers interactive training sessions to empower clients and stakeholders with best practices for using our technology tools and portal, ensuring they can maximize value and efficiency.
  • Serves as the primary resource and point of contact for colleagues, providing expert assistance and troubleshooting for any technical issues related to our tools.
  • Oversees the onboarding and offboarding of team members, ensuring timely access to and removal from all relevant tools, systems, and platforms, and providing the necessary training and documentation to support a smooth transition.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.


Education, Professional Experience, Certifications and Skills required:

  • Bachelor's or master's degree in Translation
  • 5+ years of experience managing translation services, preferably in a corporate environment
  • 7+ years in project management
  • 10+ years of experience in the translation industry
  • Complete fluency in (both written and oral in Canadian English and Canadian and Québec French
  • Working knowledge of Latin American Spanish is an asset.
  • Very strong proficiency with computer assisted translation tools, MS Office, Adobe, Workfront, etc., including artificial intelligence.
  • Very strong proficiency with translation project management technology.
  • Strong coordination, and people management skills, to facilitate teamwork and coordinated execution of multiple deliverables
  • Very strong analytical and problem resolution skills
  • Excellent communication and interpersonal skills
  • Strong ability to work efficiently under pressure
  • High degree of leadership, mentoring and consulting skills


Working Conditions
  • Work from home. Non-standard hours can be required when needed. Limited travel domestically.


In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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