What are we looking for?We are seeking a highly motivated and results-driven lifecycle marketer to lead engagement and retention efforts for our provider network. You will play a critical role in shaping the end-to-end provider journey - from onboarding through activation, engagement, retention, and long-term advocacy.
You will develop and implement data-driven lifecycle marketing strategies that enhance the provider experience, increase engagement and satisfaction, reduce churn, and strengthen alignment with BetterHelp's mission and values.
You will collaborate closely with Product, Provider Operations, Analytics, Clinical, and Brand teams to design personalized and scalable journeys across email, SMS, push notifications, in-app messaging, and other owned channels. The ideal candidate has deep CRM and lifecycle expertise, strong analytical skills, and experience optimizing multi-stage journeys in complex, two-sided or subscription-based marketplaces.
What will you do?- Develop and execute lifecycle marketing programs that support provider acquisition, onboarding, activation, engagement, retention, and reactivation.
- Design segmented and personalized messaging strategies tailored to different provider cohorts (e.g., tenure, specialty, activity level, performance indicators).
- Partner with Product, Clinical, Provider Operations, and Brand teams to align lifecycle campaigns with product updates, policy changes, educational initiatives, and business priorities.
- Build automated workflows and behavioral triggers that guide providers through key lifecycle stages and encourage healthy platform engagement.
- Run A/B tests and multivariate experiments to optimize messaging, timing, channel mix, and engagement strategies.
- Analyze campaign performance and provider behavior data to identify friction points, churn signals, and engagement opportunities.
- Support the development and maintenance of a provider lifecycle roadmap that drives measurable improvements in retention, satisfaction, and long-term value.
- Collaborate with Analytics to develop dashboards and reporting that surface actionable insights related to provider activation, engagement, and churn.
- Ensure communications reflect BetterHelp's mission, clinical integrity, and commitment to provider well-being.
- Stay current on lifecycle best practices, CRM tools, and marketplace engagement strategies to continuously improve the provider experience.
What will you NOT do?- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Can I work remotely?Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
Requirements- 4-7 years of experience in CRM, lifecycle marketing, or related fields.
- Experience working in two-sided marketplaces, subscription businesses, or high-growth consumer or platform environments preferred.
- Strong understanding of customer/provider journey mapping, segmentation, and lifecycle optimization.
- Demonstrated experience driving engagement and retention strategies.
- Hands-on experience with modern ESPs and marketing automation platforms (e.g., Iterable, Salesforce Marketing Cloud, Braze, Klaviyo, etc.).
- Comfort working with behavioral and operational data to inform decision-making.
- Strong analytical mindset with experience interpreting dashboards and translating insights into execution.
- Experience running A/B tests and performance optimization across one or more channels (email, SMS, push, in-app).
- Strong cross-functional collaboration skills; experience partnering with Product, Operations, Analytics, and Brand teams.
- Familiarity with privacy regulations and communication compliance best practices (e.g., GDPR, CAN-SPAM, TCPA).
- Experience engaging professional audiences (e.g., clinicians, contractors, service providers) is a plus.
Benefits- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives - and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
The base salary range for this position is $120,000 - $160,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
