JOB FUNCTION / SUMMARY:The Manager, Learning and Development leads the design, implementation, and continuous improvement of training programs aligned to business strategy. This role oversees a team responsible for delivering instructor-led and blended learning experiences across the enterprise, ensuring a consistent, high-quality associate experience. The manager consults with business leaders to address performance needs, supports enterprise initiatives, and fosters a culture of continuous learning that advances organizational effectiveness and talent development.
ESSENTIAL DUTIES & RESPONSIBILITIES:- Leads the execution of the enterprise learning strategy, ensuring alignment to organizational goals and the evolving needs of the business.
- Establishes and maintains processes and standards that ensure a consistent learning experience regardless of subject, format, instructor, or geography.
- Oversees the development, delivery, and continuous improvement of training programs, including required regulatory content and strategic business initiatives.
- Sets clear goals and expectations for the L&D team, monitors progress, and ensures resources, tools, and timelines support effective execution.
- Reviews existing training and identifies opportunities to enhance engagement, learning outcomes, retention, and alignment to strategic priorities.
- Partners with internal stakeholders to diagnose performance issues, identify learning needs, and consult on appropriate development solutions.
- Maintains the master training calendar and coordinates across departments to minimize disruption to associate productivity while maximizing learning impact.
- Oversees external learning partnerships, vendor relationships, and infrastructure (e.g., training labs) to ensure access to effective learning tools and technologies.
- Stays abreast of trends in learning and development, including instructional design, technology, and adult learning theory, to innovate and modernize approaches.
- Promotes a learning culture by advocating for continuous development, measuring effectiveness, and driving improvements based on data and feedback.
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:- Bachelor's degree in Business, Human Resources, Human Capital Development, or related field; or equivalent combination of education and experience.
- 7+ years of progressive experience in Learning & Development, including at least 5 years managing teams and overseeing enterprise training delivery.
- Demonstrated expertise in adult learning theory, instructional design, program evaluation, and resource/project management.
- Proven ability to identify training needs, develop solutions, and consult with senior leaders to align learning strategy with business goals.
- Strong interpersonal, coaching, and facilitation skills; able to communicate complex ideas clearly and persuasively to diverse stakeholders.
- Highly organized, results-driven, and capable of managing multiple priorities in a fast-paced, evolving environment.
- Proficiency in Microsoft Office Suite and learning technologies (LMS, virtual learning tools, etc.).
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:- Ability to travel if required to perform the essential job functions.
- Ability to work under stress and meet deadlines.
- Ability to operate related equipment to perform the essential job functions.
- Ability to read and interpret a document if required to perform the essential job functions.
- Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
