Bachelor's degree in business or logistics preferred
Experience in mentoring and training team members
Bilingual English/Spanish is a plus
Responsibilities
Oversee daily operations of contract carriers
Develop and mentor staff to achieve goals
Carry out managerial tasks including interviewing and hiring
Ensure compliance with warehouse policies and procedures
Supervise employee performance and address complaints
Utilize route planning software for efficient deliveries
Identify and restructure routes for operational efficiency
Benefits
Comprehensive medical, dental, and vision plans
401(k) with up to 5% company match
Pre-tax accounts for eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off and volunteer days
Full Job Description
Manager, Last Mile Operations
What your day-to-day will look like:
Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
Develop and mentor staff to reach goals; train staff on company policies and procedures
Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
Ensure compliance with corporate warehouse policies, procedures, and programs
Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
Use route planning software to build efficient delivery routes
Manage the dispatch of contract carriers and resolve issues throughout the day
Identify problem areas, including restructuring routes to improve operational efficiencies
Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
Ensure that all work is completed accurately and within established time frame
Ensure photos are taken for every job
Allocate and request additional resources as needed
Ability to travel within the remote assigned area of back of store 50-70%
At a minimum, you'll need:
5 years of related logistics and supervisory experience
Experience with Microsoft Office such as Word, Outlook, and Excel.
It'd be great if you also have:
Bachelor's degree in business, logistics, or similar
Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
Experience mentoring, training, and guiding newer/less-experienced team members
Bilingual English/Spanish (read, write, and speak both languages)
Strong business acumen with the willingness to act in partnership with management teams
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
