Job Summary:

The Manager of Labor Planning & Workforce Management supports the development, execution, and continuous improvement of labor forecasting, scheduling, and workforce optimization across a multi-location organization. 

This role focuses on operational execution and analytical support of the labor planning lifecycle, partnering with Operations, Finance, HR, and Technology teams to ensure accurate data and forecasts, accurate demand generation, compliant schedules, and effective use of Workforce Management (WFM) tools. The role serves as a key contributor and emerging subject-matter expert within the WFM function. 

What will you do?

 Labor Forecasting & Planning 

• Support the development and maintenance of labor forecasts using historical data, seasonality, and business drivers 

• Assist in managing labor plans aligned to operational demand and productivity standards 

• Monitor forecast accuracy and performance metrics (e.g., MAPE, variance, schedule accuracy) and report insights 

• Help reconcile labor forecasts with budgets and identify risks or variances 

• Work continuously to improve forecast accuracy and labor efficiency 

Scheduling & Workforce Optimization 

• Support labor law compliant labor scheduling strategies that balance customer demand, productivity, and employee experience 

• Analyze labor KPIs including coverage, productivity, schedule adherence, and labor cost 

• Partner with field leaders to support adoption of standard WFM practices 

• Assist in ensuring schedules align with federal, state, and local labor regulations (meal/rest rules, predictive scheduling where applicable) 

Workforce Management Systems 

• Serve as a functional system admin of the Workforce Management platform 

• Support system configuration, testing, upgrades, and enhancements 

• Help troubleshoot system issues and partner with IT or vendors to resolve defects 

• Support system integrations with POS, HR, payroll, and finance platforms 

• Assist with documentation, training materials, and user adoption efforts 

Collaboration & Development 

• Partner cross-functionally with Operations, Finance, HR, and Technology teams 

• Translate labor analytics into clear summaries and recommendations for stakeholders 

• Support documentation of labor standards, forecasting methods, and system processes 

• Participate in projects and initiatives that build WFM expertise and leadership capability 

Qualifications:

Qualifications 

Education 

• Bachelor’s degree in Business, Operations, Analytics, or a related field 

Experience 

• 4–7 years of experience in Workforce Management, labor planning, and operations  

• Experience in leading projects, influencing stakeholders, or mentoring others preferred 

Technical Skills 

• Working knowledge of WFM platforms (e.g., UKG, Reflexis, Blue Yonder, or similar) 

• Understanding of labor forecasting drivers, labor standards, and scheduling rules 

• Comfortable working with system constraints and operational requirements 

Analytical Skills 

• Strong proficiency in Excel and data analysis 

• Exposure to BI tools (Power BI, Tableau, or similar) preferred 

• Ability to communicate insights clearly and concisely 

Preferred Qualifications

• Experience supporting retail, service-based, or multi-unit operations 

• Exposure to labor compliance requirements 

• Interest in analytical modeling, forecasting, and optimization 

• Relevant coursework or certifications in analytics or operations 

Key Competencies

• Strong analytical and problem-solving skills 

• Detail-oriented with an operational mindset 

• Willingness to learn and grow into greater ownership 

• Ability to balance data insights with practical execution 

• Effective communication and collaboration skills 

• Ability to document processes and follow governance standards 

Location & Work Availability: 

This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina. 

Benefits Summary:

We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: