Circle is looking for a Manager, Know Your Customer (KYC) to join its Compliance Operations team and oversee the day-to-day management and operation of Circle's KYC team. The team is responsible for leading a regional team conducting all aspects of B2B customer onboarding, including enhanced due diligence, and periodic reviews.
What you'll work on: - Overseeing customer KYC, onboarding and periodic review processes specialized due diligence , including the documentation of policies, procedures.
- Manage case volumes across workflows to ensure timely execution and consistent adherence to service-level agreements (SLAs)
- Oversee the drafting quality of Customer Risk Acceptance memos by delivering constructive feedback that drives comprehensive risk identification, sound mitigations, and crisp, decision-ready writeups
- Lead and develop a team of KYC analysts, driving quality, consistency, and risk-based decision-making across onboarding and review activities.
- Lead customer compliance walkthroughs and reviews of clients' programs and controls, identify gaps/deficiencies, while partnering constructively with stakeholders to deliver a strong customer experience.
- Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor
- Collaborating with Commercial teams and acting as a point of escalation for complex issues.
- Ensure the highest standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes
- Partnering with Circle's engineering and product teams to ensure Compliance Operations is supported with the most effective tools and technological support.
- Monitor regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes
- Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams.
What you'll bring to Circle: - 10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks.
- 3+ years of experience managing teams of analysts, driving performance, quality, and operational excellence.
- 2+ years of relevant crypto experience
- Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls.
- A passion for harnessing the power of digital currency, blockchain technology, and emerging technologies - including AI - to modernize financial crime compliance operations.
- An innovative and solution-oriented mindset, with a track record of identifying inefficiencies and implementing practical, technology-driven improvements.
- Proven ability to collaborate cross-functionally with Product, Engineering, and Business stakeholders to operationalize compliance requirements into scalable systems.
- Experience and comfort operating in a rapidly evolving regulatory and technological environment, with the agility to adapt to change and continuously upskill.
- Strong leadership, relationship management, and project management skills, with the ability to drive initiatives from concept through implementation.
- Strong executive presence and communication skills, with the ability to engage effectively with internal and external stakeholders.
- Experience in RegTech, FinTech, consulting, or digital asset environments preferred.
- CAMS, CFCS, CFE, or similar certification preferred.
- Proficiency in Google Workspace, Slack, and Mac environment; familiarity with AI-assisted research or workflow tools strongly preferred.
- Bachelor's degree required; quantitative, technical, or data-oriented degree preferred.
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Pay Range: $145,000 - $192,500
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