About the role

The Manager, Information Technology is responsible for the day-to-day administration, support, and delivery of information technology services across CG Oncology. This role serves as the primary point of contact for end-user support, onboarding and offboarding activities, device lifecycle management, account administration, and IT service requests.

Working closely with the Associate Director, Information Technology & Facilities, this position ensures reliable, secure, and efficient technology operations that support a remote-first workforce. The Manager will provide hands-on technical support, coordinate with managed service providers and cybersecurity partners, maintain IT documentation, and assist with implementation of technology initiatives, policies, and compliance requirements.

The ideal candidate is highly service-oriented, technically proficient, organized, and capable of balancing multiple priorities while delivering an exceptional employee experience.

Essential Functions

IT Service Desk & End User Support

• Serve as the primary point of contact for IT support requests and troubleshooting.
• Respond to and resolve hardware, software, connectivity, and access issues in a timely manner.
• Manage and track support tickets, ensuring adherence to service level expectations.
• Escalate complex issues to managed service providers, vendors, or internal leadership as appropriate.
• Develop and maintain knowledge base articles, user guides, and support documentation.
• Deliver high-quality customer service while supporting a geographically dispersed workforce.

Employee Onboarding & Offboarding

• Coordinate all IT onboarding activities for new employees and contractors.
• Provision laptops, mobile devices, accounts, software licenses, and system access.
• Conduct new hire IT orientations and provide end-user training.
• Coordinate offboarding activities, including account deactivation, equipment recovery, and access removal.
• Maintain onboarding and offboarding checklists and documentation.
• Ensure compliance with company security and access management procedures.

Identity & Access Management

• Administer user accounts across Microsoft 365, Azure Active Directory, SharePoint, and business applications.
• Manage security groups, permissions, distribution lists, and role-based access.
• Support periodic user access reviews and audits.
• Assist with implementation and maintenance of multi-factor authentication and security controls.
• Ensure timely provisioning and deprovisioning of user access.

Hardware & Asset Management

• Maintain inventory of laptops, peripherals, and IT equipment.
• Coordinate procurement, deployment, replacement, and recovery of company assets.
• Track hardware lifecycle, warranty status, and asset assignments.
• Develop and maintain standard device configurations and deployment processes.
• Support mobile device management and endpoint security solutions.

Systems Administration & Operations

• Assist with administration of Microsoft 365, SharePoint, Teams, and other enterprise applications.
• Support routine system maintenance, patching, and software deployment activities.
• Monitor system health, service availability, and security alerts.
• Maintain IT documentation, asset records, system inventories, and operational procedures.
• Assist with disaster recovery and business continuity activities.

Compliance & Security Support

• Follow established IT, cybersecurity, and data governance policies.
• Support compliance initiatives including access reviews, documentation, and audit requests.
• Assist with cybersecurity awareness training and user communications.
• Report security incidents and coordinate response activities with internal and external partners.
• Help maintain compliance with applicable regulatory and company requirements.

Vendor & Administrative Support

• Coordinate software licensing, renewals, and user subscriptions.
• Work with vendors and managed service providers to resolve issues and fulfill requests.
• Assist with invoice review, procurement activities, and budget tracking.
• Support technology projects and system implementations as assigned.

Facilities Support

• Support the installation, maintenance, and troubleshooting of physical network infrastructure, including cabling, switches, routers, and wireless access points, in coordination with vendors and the Associate Director, IT & Facilities.
• Set up, maintain, and troubleshoot office audio/visual and conference room technology, including video conferencing systems, displays, and meeting room equipment.
• Evaluate, recommend, and support office technology solutions that enhance the in-office employee experience.
• Administer physical security and access control systems for office locations, including badge/key access provisioning, visitor access, and security camera systems, in partnership with building management and security vendors.
• Serve as a point of contact for facilities-related IT needs, coordinating with building management, landlords, and contractors on office moves, buildouts, and technology installations.
• Maintain documentation of office network layouts, AV configurations, and access control systems across office locations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.
• 5+ years of progressively responsible IT support or systems administration experience.
• Experience supporting both Windows and Mac environments.
• Experience administering Microsoft 365, Azure Active Directory, SharePoint, and collaboration platforms.
• Experience with onboarding/offboarding processes and device management.
• Experience working with ticketing systems and IT service management processes.
• Strong troubleshooting and customer support skills.

Please note that CG Oncology does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Any resumes or client information submitted to our careers page or any employee of CG Oncology by any search firm or agency without an applicable contract in place will become the property of CG Oncology and no fee(s) will be paid.

Total Rewards

CG Oncology offers very competitive and comprehensive Total Rewards, helping to support and reward our global team of high-performing employees focused on developing bladder-saving therapeutics for patients afflicted with bladder cancer.

• HIGHLY COMPETITIVE SALARIES
• ANNUAL PERFORMANCE/MERIT REVIEWS
• ANNUAL PERFORMANCE BONUSES
• EQUITY
• SPECIAL RECOGNITION

Well-Being Benefits

In addition to our Total Rewards, CG Oncology offers a variety of Well-Being Benefits to meet the majority of the needs of our unique and growing workforce. These benefits are designed to support our team to achieve a healthy balance between work and their personal lives to remain refreshed, engaged, and creating an environment where each person can find a deeper meaning and purpose in their work.

Well-Being Benefits eligibility begins the 1st of the month after hire. While a majority of these benefits are for our US-based workforce, we continue to assess comparable levels of benefits for our international team members that are aligned with country-specific regulations and their national programs offered.

• FULLY REMOTE WORK ENVIRONMENT
• REST AND RECHARGE BENEFITS - Unlimited Flexible Time Off
• HOLIDAYS -In 2026 we will observe 14 holidays
• RETIREMENT - 401K with 100% company Safe Harbor match up to 4% of base salary
• HEALTH (MEDICAL, DENTAL, VISION) - PPO & HDHP - Cigna/Principal
• HEALTH SPENDING ACCOUNTS - HSA (with Annual Company Contribution), FSA, FSA-DC
• ILLNESS & DISABILITY PROTECTION - Company Paid LTD Coverage + Voluntary Plans
• LIFE INSURANCE - Company Paid 1 x base salary + Voluntary Plans
• ADDITIONAL EXCLUSIVE BENEFITS - Voluntary Legal, Pet, Plus More