American Airlines

Manager, IT Infrastructure

American Airlines • $108K — $130K *
Phoenix, AZ 85032In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant technical field or equivalent experience
  • 7 years of experience in designing and implementing technology solutions
  • 5 years of leadership experience on large technology projects
  • Master's degree preferred
  • 3+ years of vendor management experience, especially in tech services

Responsibilities

  • Collaborate with Business and IT leadership on vision and priorities
  • Ensure best practices in agile project management and quality assurance
  • Remove project roadblocks and foster essential relationships
  • Define engagement processes for project teams
  • Conceive and execute technology solutions
  • Recommend actions for cost-effectiveness and service improvement
  • Manage and lead adoption of new technologies

Benefits

  • Travel perks for you and your family on American Airlines flights
  • Comprehensive health benefits including dental and vision from day one
  • Wellness programs to support your personal health journey
  • 401(k) program with potential employer contributions
  • Employee Assistance Program and additional perks like discounts on travel services
Full Job Description
8/24/26

Location: Rio West A Bldg (PHX-RWA1)
Cities: Phoenix - AZ
Requisition ID: 87503

Job Description

What you'll do

  • Collaborates with Business and IT leadership to determine and communicate vision, direction, and work priorities, and drives progress towards technology target roadmaps
  • Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced
  • Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership
  • Defines a sustainable engagement process for project teams to work with Customer Technology Infrastructure
  • Conceive solutions, build consensus, and execute solutions
  • Proactively recommends courses of action to maintain cost effectiveness and competitiveness; identifies opportunities and recommends solutions for improving service efficiency and effectiveness
  • Proactively identifies troublesome trends as they develop; analyze/predicts trends and develop a long-range plan designed to resolve problems and prevent them from recurring
  • Ensures a stable production environment for applications being supported and reviews high impact outages to ensure the proper processes and procedures are in place to avoid future occurrences
  • Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost effective.
  • Manages and leads adoption and migration of new and emerging technologies
  • Works extended hours occassionally, based on the needs of the project and operational support


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 7 years of related experience in environments designing, planning, and implementing solutions using the latest technology
  • 5 years of leadership experience overseeing large technology projects from inception to implementation in an enterprise environment

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3+ years of experience working with external vendors, negotiating services, and monitoring delivery of those services
  • Airline industry experience, including business process and supporting technology

Skills, Licenses & Certifications
  • Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners, and external groups
  • Proficiency with managing multiple technically complex projects and implementations
  • Experience working with Agile project management methodologies and tools
  • Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
  • Thorough understanding of distributed systems architecture and exposure to multiple technical disciplines including:
    • Unix, Linux and Windows
    • Databases
    • High-Availability, Redundancy, Clustering, Disaster Recovery, Load Balancing
    • Hardware platforms and Networking
  • Ability to conduct and prepare feasibility studies; develop outsourcing proposals and Service Level Agreements (SLAs), including estimates for costs, time, and resources; prepare statistical reports; complete cost/benefit analyses; and conduct business
  • Ability to lead teams, work cross-functionally, and build consensus on difficult issues, as well as demonstrated technical and business leadership
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Ability to thrive in a sense-of-urgency environment and leverage best practices
  • Knowledge of enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships
  • Ability to anticipate user requirements and identify and resolve complex problems
  • Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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