Reports To: Director of Club Systems
Job Summary: The Manager of Club Systems is responsible for overseeing the implementation, maintenance, and optimization of club related technology systems. This role ensures that all systems operate efficiently to support club operations, enhance member experience, drive business growth and improve labor productivity. The ideal candidate will have a strong background in retail technology, project management, and team leadership.
Key Responsibilities:Strategic and Team Leadership:- Develop and execute a comprehensive strategy for store technology systems to align with the company's operational and customer experience goals. Stay informed on industry trends, emerging technologies, and best practices to drive innovation and competitive advantage. Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth. Foster a culture of collaboration, innovation, and continuous learning within the team.
System Management:- Oversee the installation, configuration, and maintenance of many club technology systems, including labor management, club communications/task management, asset protection and maintenance. Ensure high availability, reliability, and scalability of store systems to meet operational demands. Collaborate with vendors and internal teams to manage system upgrades, patches, and integrations.
Project Management: - Plan, execute, and manage technology projects to improve club operations and member experience. Ensure projects are completed on time, within scope, and within budget.
Vendor Management: - Collaborate with external vendors to implement and maintain club systems.
Technical Support: - Provide third-level support for club systems, troubleshooting issues, identifying areas to transition support to L2, and ensuring timely resolution to minimize downtime.
Operational Excellence:- Analyze system performance data to identify areas for improvement and implement solutions to enhance system efficiency and reliability including AI and automation. Manage system incidents and escalations, ensuring timely resolution and minimal business disruption.
Collaboration and Communication:- Work closely with cross-functional teams, including Operations, Finance, and Supply Chain, to align technology initiatives with business objectives. Act as a primary point of contact between the IT department and store operations, ensuring effective communication and stakeholder engagement.
Qualifications:- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in retail technology management or a similar role.
- Proven experience in project management and team leadership.
- Strong understanding of systems in retail operations and the role of technology in enhancing the member experience.
- Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
- Exceptional communication and interpersonal skills, with the ability to work effectively across all levels of the organization.
Preferred Qualifications:- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Experience with labor management systems
- Experience with data analytics and business intelligence tools.
Working Conditions:- Full-time hybrid position. 2 days remote and 3 days in office.
- May require evening or weekend work to support club operations.
This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $146,250.00 - $181,500.00
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.
